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Quick Solutions for Netflix App Encountered Error tvq-st-144

Encountering the Netflix App Has Encountered an Error with code tvq-st-144? Here’s a quick fix!


The tvq-st-144 error on Netflix signifies a connection problem. While Netflix offers an incredible collection of movies and shows, occasional connectivity issues may hinder its flawless operation. Understanding this error code pinpoints the connectivity issue, often associated with your internet connection.

Quick Solutions for Netflix App Encountered Error tvq-st-144

This guide focuses on resolving the Netflix Error tvq-st-144. The error message usually appears with:

“Netflix has encountered an error”

“Unable to connect to Netflix”

This issue predominantly affects Smart TVs due to network connectivity problems. If you’re facing this issue, here are simple troubleshooting steps to resolve the Netflix error tvq-st-144 on your Smart TVs.

Solution 1: Restart Smart TV

  1. Power off your device.
  2. Disconnect the cable from the power source.
  3. Hold the power button for 1 minute. If the power button isn’t accessible, wait for 3 minutes.
  4. Reconnect the cable to the power source.
  5. Turn on your device and access Netflix.

If the error continues, proceed to the next step.

Solution 2: Update the Netflix App

  1. Access your device’s app store.
  2. Search for “Netflix” in the app store.
  3. If an update is available, select “Update.”
  4. Wait for the update to complete.

Solution 3: Disable VPN and Custom DNS

Consider disabling any active Virtual Private Network (VPN) connections and revert your Domain Name System (DNS) settings to automatic. This can enhance communication between Netflix servers and your device, potentially resolving the tvq-st-144 error.

Solution 4: Refresh Browser (Laptop and PC)

Refresh the browser by pressing F5 when streaming Netflix on your laptop or PC. This simple action can often resolve temporary browser issues, potentially resolving streaming errors like the tvq-st-144 error.

Solution 5: Disable Browser Extensions

Certain browser extensions can cause interference with streaming services like Netflix. Follow these steps to disable extensions temporarily:

  1. Access Extensions: Open your browser and go to the Extensions or Add-ons menu.
  2. Disable Extensions: Locate the extensions installed in your browser and disable them one by one.
  3. Restart Browser: After disabling the extensions, restart your browser and try streaming Netflix again to check if the issue persists.

Solution 6: Clear App Cache (Android Devices)

  1. Tap on the App: Find and tap on the Netflix app icon on your device’s home screen or app drawer.
  2. App Info: Scroll down and select “App Info” or a similar option that displays app settings.
  3. Clear Data and Cache: Within the app settings, tap on “Clear Data” and then on “Clear Cache.” This process removes temporary files that could be causing streaming errors.

Solution 7: Restart Modem/Router

  1. Turn off your Smart TV and unplug it from the power source.
  2. Power off your modem/router by unplugging it.
  3. Disconnect all cables from your modem/router and wait for 1 minute.
  4. Reconnect all cables to your modem/router and power it on.
  5. Allow the indicator lights to stabilize (usually within 2 minutes) before reconnecting your Smart TV.
  6. Power on your Smart TV and access Netflix again.

Solution 8: Try Different Wi-Fi Network

  1. Use an alternative Wi-Fi network or create a hotspot using your mobile phone.
  2. Access your phone’s Settings, go to Portable Hotspot, and enable it.
  3. Connect your Smart TV to this new Wi-Fi network or hotspot.
  4. Launch Netflix to check if the issue persists.

Solution 9: Strengthen Wi-Fi Signal

  1. Optimal Placement: Keep your modem/router near the Smart TV in the same room for a better signal.
  2. Remove Interference: Remove obstructions around the modem/router that could interfere with the Wi-Fi signal.
  3. Open Space: Position the modem/router near an open space like a window for improved signal reception.
  4. Avoid Heat: Prevent excessive heat by keeping the modem/router away from direct sunlight or sources that increase heat.

Solution 10: Contact Internet Service Provider

If prior methods haven’t resolved the issue, contact your Internet Service Provider (ISP). They can assist in diagnosing and fixing any underlying internet connection problems at your residence.

Troubleshooting for Smart TV

  1. Check Internet Connection: Ensure your Smart TV is connected to a stable internet connection.
  2. Reload Netflix App: Refresh the Netflix app on your Smart TV to resolve possible glitches.
  3. Sign Out and In: Sign out of your Netflix account on the Smart TV and then sign back in.
  4. Restart Netflix App: Close and reopen the Netflix app on your Smart TV to address performance issues.

Troubleshooting for Streaming Media Player

  1. Internet Connection Check: Ensure a stable internet connection on your streaming media player.
  2. Special Characters Check: Verify that there are no special characters causing issues with the Netflix app.
  3. Sign Out and In: Sign out of your Netflix account on the media player and then sign back in.
  4. Restart Device: Power cycle your streaming media player by restarting it.
  1. Restart Home Network: Power cycle your home network by restarting the router or modem.
  2. Contact ISP: If issues persist, contact your internet service provider for assistance.

Troubleshooting for Blu-ray Player

  1. Internet Connection Check: Confirm a stable internet connection on your Blu-ray player.
  2. Sign Out and In: Sign out of your Netflix account on the Blu-ray player and then sign back in.
  3. Restart Your Home Network: Power cycle your home network by restarting the router or modem.
  4. Contact Your ISP: If issues persist, reach out to your internet service provider for assistance.

Troubleshooting for Xbox 360

  1. Internet Connection Check: Ensure a stable internet connection on your Xbox 360.
  2. Sign Out of Netflix: Sign out of your Netflix account on the Xbox 360


Effortlessly tackle interruptions like the tvq-st-144 error on Netflix with our comprehensive troubleshooting guide. Resume uninterrupted streaming by following these steps. Keep your devices updated and ensure a stable internet connection for the best viewing experience.

Also read: Solved: How to fix unable to handle this request with HTTP ERROR 503?

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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