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Method 2: Directly Contact Arrowhead’s Helpdesk
Many players are currently experiencing a progression block in Helldivers 2, unable to access higher difficulty levels. This persistent bug has been a known issue since the game’s release, with official acknowledgment coming in the February 20th patch notes, which stated that rewards and progression might be incorrectly delayed or not recorded.
Method 1: Engage with Arrowhead’s Support on Discord
Arrowhead has established several support threads on Discord. Players can submit their account details in these threads, and the support team will address the difficulty unlock requests on a first-come, first-served basis.
Method 2: Directly Contact Arrowhead’s Helpdesk
Alternatively, players can raise a support ticket through Arrowhead’s Zendesk portal. For PC users, including your unique Account ID expedites the process.
Locating Unique Account ID
- Access the Options Screen on your ship by pressing ESC (keyboard) or Options (Dual Shock controller).
- Navigate to the Options Tab by clicking it, pressing “3”, or using the L1 and R1 buttons.
- Scroll to the “ACCOUNT” settings tab at the bottom to find and copy your Account ID using “R” (keyboard) or Square (Dualshock Controller).
This information is crucial for the Arrowhead support team to identify and assist you promptly. By following these steps, players can ensure they receive the necessary support to continue enjoying Helldivers 2 at all levels of play.