Find out why running a speed test is the essential first troubleshooting step when your internet speed is much slower than expected. Learn how speed tests help diagnose slow connections and guide further troubleshooting, as recommended for the CompTIA A+ Core 1 220-1101 exam.
Table of Contents
Question
A user reports that their internet speed is much slower than expected. What is the first troubleshooting step?
A. Reinstall the operating system
B. Run a speed test
C. Replace the router
D. Disable the firewall
E. Lower the monitor brightness
Answer
B. Run a speed test
Explanation
Running a speed test helps determine if the issue is with the ISP or local network configuration.
The first step in troubleshooting slow internet speed is to run a speed test using a reliable online tool (such as Speedtest.net or Fast.com). This provides a clear measurement of your current download and upload speeds, which you can compare against the speeds promised by your internet service plan. Running a speed test helps determine whether the issue is with your internet service provider (ISP) or caused by local network problems. It also establishes a performance baseline for further diagnostics, such as checking for Wi-Fi interference, router issues, or device-specific problems. By confirming actual speeds, you can more effectively pinpoint whether to restart equipment, adjust network settings, or contact your ISP for support.
CompTIA A+ Core 1 220-1101 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the CompTIA A+ Core 1 220-1101 exam and earn CompTIA A+ Core 1 220-1101 certification.