Discover the best solution for resolving an overheating printer fuser issue, based on the CompTIA A+ Core 1 220-1101 certification exam guidelines. Learn the correct troubleshooting steps for a printer with a recently installed fuser and paper stuck to the excessively hot component.
Table of Contents
Question
A department submits a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
A. Disconnect the printer power for troubleshooting.
B. Install a printer roller kit.
C. Replace the overheating fuser.
D. Replace the paper with thicker paper stock.
Answer
C. Replace the overheating fuser.
Explanation
Explanation: In the given scenario, the printer’s fuser, which is responsible for applying heat and pressure to fuse the toner onto the paper, is overheating despite being recently installed. This indicates a potential issue with the fuser itself, and the most appropriate course of action is to replace the overheating fuser with a new one.
Option A (Disconnect the printer power for troubleshooting) may be a preliminary step, but it does not address the root cause of the overheating fuser.
Option B (Install a printer roller kit) is incorrect because the issue is specifically related to the overheating fuser, not the rollers.
Option D (Replace the paper with thicker paper stock) is not a viable solution, as the problem lies with the fuser itself and not the paper type being used.
Replacing the overheating fuser is the correct next step because it addresses the root cause of the issue and ensures proper functioning of the printer. A malfunctioning fuser can lead to paper jams, poor print quality, and potential safety hazards if left unaddressed.
CompTIA A+ Core 1 220-1101 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the CompTIA A+ Core 1 220-1101 exam and earn CompTIA A+ Core 1 220-1101 certification.