Learn the best tool for diagnosing issues with a USB CD drive. Discover how to use Device Manager in Windows to troubleshoot hardware problems quickly and easily.
Table of Contents
Question
A customer called the help desk to report that a new USB CD drive is not working. Which of the following tools should the technician use to diagnose the issue?
A. lusrmgr.msc
B. devmgmt.msc
C. certmgr.msc
D. perfmon.msc
Answer
B. devmgmt.msc
Explanation
To diagnose a malfunctioning USB CD drive, the best tool for a technician to use is Device Manager, which can be accessed by running “devmgmt.msc”.
Device Manager is a built-in utility in Windows that allows you to view and manage all the hardware devices installed on a computer. When you open Device Manager, it displays a list of device categories. You can expand each category to see the individual devices within it.
If there is an issue with a particular device, such as a USB CD drive, it will often be indicated in Device Manager with a yellow exclamation mark icon next to the device name. This signifies that there is a problem with the device or its driver.
By right-clicking on the problematic device and selecting “Properties”, you can view more details about the issue and access troubleshooting options. These may include updating or rolling back the device driver, disabling and re-enabling the device, or uninstalling and reinstalling the device.
The other tools mentioned in the question are used for different purposes:
- lusrmgr.msc: Local Users and Groups Manager, for managing user accounts and groups
- certmgr.msc: Certificate Manager, for managing security certificates
- perfmon.msc: Performance Monitor, for monitoring system performance and creating data logs
Therefore, the correct answer is B. devmgmt.msc, as Device Manager is the most appropriate tool for diagnosing issues with a USB CD drive or other hardware devices.
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