Learn how to accurately determine if the documentation outlining an MSP agreement, including SLAs, scope, deadlines, and costs, is a Contract – a key document for business analysts reviewing MSP partnerships.
Table of Contents
Question
A business analyst is reviewing documentation that outlines the agreement between an MSP and an organization. The documentation describes the SLAs, scope, deadlines, and costs. Which of the following is the business analyst reviewing?
A. Contract
B. Statement of work
C. Memorandum of understanding
D. Request for proposal
E. Standard operating procedure
Answer
A. Contract
Explanation
A business analyst reviewing documentation that outlines the agreement between a Managed Service Provider (MSP) and an organization, including Service Level Agreements (SLAs), scope, deadlines, and costs, is most likely reviewing a Contract.
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