Discover the key steps a project manager should take to address stakeholder disagreements on the use of adaptive project management tools. Explore the importance of investigating the root causes and facilitating consensus-building for successful tool implementation.
Table of Contents
Question
A company’s project management office (PMO) has started to implement iterative tools. The project manager is starting a new project and has identified an opportunity to use the new tools. There is disagreement among stakeholders about the use of the adaptive tool.
What should the project manager do first?
A. Update the risk register and escalate the disagreement to the project sponsor and distribute the status to the team.
B. Schedule training sessions for the stakeholders on the benefits of the adaptive tools.
C. Discuss the situation with the stakeholders to evaluate other adaptive tools for the project.
D. Investigate the reasons for the disagreement to understand the gap among the stakeholders and search for consensus.
Answer
D. Investigate the reasons for the disagreement to understand the gap among the stakeholders and search for consensus.
Explanation
Firstly, it is crucial for the project manager to understand the root causes of the disagreement. Exploring the different perspectives and concerns of stakeholders will help uncover the underlying issues and identify potential areas of compromise. This approach allows the project manager to address the concerns constructively and find a solution that aligns with the project objectives and stakeholder needs.
Updating the risk register and escalating the disagreement (Option A) may be a reactive approach, and it may not address the fundamental issues. Scheduling training sessions (Option B) without first understanding the disagreement could be premature and may not resolve the conflict. Discussing the situation to evaluate other adaptive tools (Option C) may be a valid approach, but it should be preceded by the investigation to ensure the alternative tools address the stakeholders’ concerns.
By thoroughly investigating the reasons for the disagreement, the project manager can develop a comprehensive understanding of the situation and facilitate a collaborative discussion to reach a consensus. This approach is the most effective way to address the disagreement and ensure the successful implementation of the adaptive tools.
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