Discover the two essential activities that contribute to effective Customer Success planning according to the Cisco CSM 820-605 certification exam. Learn how these activities help ensure customer satisfaction and drive business growth.
Table of Contents
Question
Which two activities support Customer Success planning? (Choose two.)
A. service ticket tracking
B. adoption barrier identification
C. quality control
D. service delivery program management
E. KPI tracking
Answer
B. adoption barrier identification
E. KPI tracking
Explanation
Adoption barrier identification and KPI tracking are the two activities that directly support Customer Success planning.
Adoption barrier identification involves proactively recognizing and addressing potential obstacles that may hinder a customer’s successful adoption and utilization of a product or service. By identifying these barriers early on, Customer Success Managers can develop targeted strategies to overcome them, ensuring a smoother onboarding process and increased customer satisfaction.
KPI tracking is crucial for measuring the effectiveness of Customer Success initiatives and monitoring the health of customer relationships. By establishing and regularly reviewing key performance indicators, such as customer engagement, product usage, and customer satisfaction scores, CSMs can gain valuable insights into the success of their efforts. This data-driven approach allows for timely interventions, proactive problem-solving, and the optimization of Customer Success strategies.
While service ticket tracking, quality control, and service delivery program management are important aspects of customer support, they do not directly contribute to the planning phase of Customer Success. These activities are more focused on the execution and monitoring of established plans rather than the initial strategic planning process.
Cisco Customer Success Manager (CSM) 820-605 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Cisco Customer Success Manager (CSM) 820-605 exam and earn Cisco Customer Success Manager (CSM) 820-605 certification.