Salesforce

Learn how to improve model accuracy with diverse, balanced, and large dataset with this guide. Find out what these terms mean, why they are important, and how they affect the AI model performance. Question What is a benefit of a diverse, balanced, and large dataset? A. Training time B. Data privacy C. Model accuracy Answer …

Learn how AI enhances CRM with predictive scoring, forecasting, and recommendations with this guide. Find out what these examples are, how they work, and what benefits they offer. Question What are the three commonly used examples of AI in CRM? A. Predictive scoring, reporting, Image classification B. Predictive scoring, forecasting, recommendations C. Einstein Bots, face …

Learn how to prepare data for AI in CRM with this guide. Find out what steps to take to determine data availability, such as identifying data sources, assessing data quality, and evaluating data accessibility. Question Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM. What should the company do first …

Learn how data quality impacts AI applications in healthcare with this guide. Find out what data quality is, why it is important, and how it affects the accuracy and reliability of medical predictions and diagnoses. Question A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis. Which primary role does …

Learn how to address ethical challenges in AI development with this guide. Find out what ethical challenges are, such as human bias and transparency, and how to overcome them using ethical AI principles and practices. Question What are some of the ethical challenges associated with AI development? A. Potential for human bias in machine learning …

Learn how to improve data consistency for contact records with this guide. Find out what data consistency is, why it is important, and how to achieve it using data cleansing and validation techniques. Question Cloud Kicks discovered multiple variations of state and country values in contact records. Which data quality dimension is affected by this …

Learn how natural language processing is used in AI capabilities with this guide. Find out what natural language processing is, how it works, and what AI capabilities it can enable. Question How is natural language processing (NLP) used in the context of AI capabilities? A. To cleanse and prepare data for AI implementations B. To …

Learn how to test models with diverse datasets for inclusive AI with this guide. Find out why diversity is important, how to collect and curate diverse datasets, and how to evaluate model performance and fairness. Question What is an example of Salesforce’s Trusted AI Principle of Inclusivity in practice? A. Testing models with diverse datasets …

Learn how to ensure data quality for custom service analytics application with this guide. Find out what data quality dimensions are, and why age is an essential dimension for analyzing cases in Salesforce. Question Cloud Kicks wants to create a custom service analytics application to analyze cases in Salesforce. The application should rely on accurate …

Learn how to ensure data quality for AI initiatives with this guide. Find out why data quality is important, what data quality characteristics are, and how to collect and curate high-quality data from reliable sources. Question What should organizations do to ensure data quality for their AI initiatives? A. Collect and curate high-quality data from …

Learn how to use Einstein Generate to create content for Knowledge articles with this guide. Find out how Einstein Generate can analyze emails and use natural language generation to create draft articles. Question Which Einstein capacity uses emails to create content for Knowledge articles? A. Generate B. Discover C. Predict Answer A. Generate Explanation The …

Learn how to select a suitable dataset for training an AI model in Salesforce with this guide. Find out what factors to consider during selection, such as the age, size, and number of variables of the dataset. Question A developer is tasked with selecting a suitable dataset for training an AI model in Salesforce to …

Learn how Salesforce Trust AI principles guide ethical and responsible use of AI in CRM systems. Find out what the four principles are and how they help to create trustworthy and beneficial AI solutions. Question What is the role of Salesforce Trust AI principles in the context of CRM system? A. Guiding ethical and responsible …

Learn how to avoid confirmation bias in product recommendation features with this guide. Find out what confirmation bias is, how it affects product recommendations, and how to overcome it. Question Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the …

Learn how Salesforce empowers users of all skill levels to build trusted AI applications with clicks, not code. Find out what the principle of Empowerment is and how it guides the development and use of AI solutions. Question In the context of Salesforce’s Trusted AI Principles what does the principle of Empowerment primarily aim to …

Learn how to avoid bias in AI algorithms in CRM with this guide. Find out what causes bias, how it affects CRM systems, and how to prevent ethical challenges. Question What can bias in AI algorithms in CRM lead to? A. Personalization and target marketing changes B. Advertising cost increases C. Ethical challenges in CRM …

Learn how to assess data quality for Einstein Prediction Builder with this guide. Find out how building reports can help you explore the data and identify any issues or anomalies. Question Cloud Kicks wants to use Einstein Prediction Builder to determine a customer’s likelihood of buying specific products; however, data quality is a … How …

Explore how Salesforce’s Ethical AI Process Maturity Model empowers Cloud technical teams to build trusted AI solutions. Elevate your AI development processes for ethical and reliable outcomes. Question The Cloud technical team is assessing the effectiveness of their AI development processes. Which established Salesforce Ethical Maturity Model should the team use to guide the development …

Learn how to use validation rules in Salesforce to ensure data quality with this guide. Find out how validation rules can help you define data entry criteria and prevent incomplete or inaccurate records. Question A data quality expert at Cloud Kicks want to ensure that each new contact contains at least an email address or …

Learn how to improve data quality for better product recommendations with this guide. Find out how incomplete data can impact your business operations and how to avoid common data quality issues. Question Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing …

Salesforce removes geographic information when training Einstein models to address bias and ethics. Learn how this exclusion helps build more responsible artificial intelligence. Question Which data does Salesforce automatically exclude from marketing Cloud Einstein engagement model training to mitigate bias and ethical concerns? A. Geographic B. Geographic C. Cryptographic Answer B. Geographic Explanation Demographic data …

Learn what ethical debt is and how to prevent it by considering the possible ethical and social implications of AI technologies before launching them with Salesforce. Question What is an example of ethical debt? A. Violating a data privacy law and falling to pay fines B. Launching an AI feature after discovering a harmful bias …

Learn how natural language processing (NLP) can help you implement a chatbot on your website that partially deflects incoming cases by answering frequency asked questions with Salesforce. Question Cloud kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequency …

Learn why reliability is an essential data quality dimension for AI models to predict the demand for shoes using historical data and Salesforce. Question Cloud Kicks wants to use an AI mode to predict the demand for shoes using historical data on sales and regional characteristics. What is an essential data quality dimension to achieve …

Learn how to use Einstein features such as Opportunity Scoring, Lead Scoring, and Account Insights to improve sales efficiency and effectiveness. Question Which features of Einstein enhance sales efficiency and effectiveness? A. Opportunity List View, Lead List View, Account List view B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard C. Opportunity Scoring, Lead Scoring, Account …

Learn how to track customer data consent preferences in Salesforce to protect customer data privacy and comply with regulations. Question What is the best method to safeguard customer data privacy? A. Automatically anonymize all customer data. B. Track customer data consent preferences. C. Archive customer data on a recurring schedule. Answer B. Track customer data …

Learn how to use the duplicate management feature in Salesforce to prevent and merge duplicate records. Question Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce. Which feature should be used to accomplish this? A. Duplicate management B. Trigger deletion of old records C. Standardized field names Answer …

Learn how data quality, which is a measure of how well the data meets the requirements and expectations of the users and the systems that use it, impacts the trustworthiness of AI-driven decisions, which are decisions generated by artificial intelligence systems, such as machine learning and deep learning models. Question How does data quality impact …

Explore the distinctions between predictive AI and generative AI. Learn how predictive AI leverages machine learning for output prediction, while generative AI takes a different approach. Enhance your understanding of AI fundamentals with Salesforce Certified AI Associate expertise. Question Which best describes the different between predictive AI and generative AI? A. Predictive new and original …

Learn what is societal bias, a type of bias that results from data being labeled according to stereotypes, prejudices, or norms that exist in the society, and how it can affect the data quality and fairness of AI systems. Question Which type of bias results from data being labeled according to stereotypes? A. Association B. …

Explore how Salesforce defines bias and learn about immutable traits, with a focus on financial status as a key example. Enhance your knowledge of AI ethics with Salesforce Certified AI Associate insights. Question Salesforce defines bias as using a person’s Immutable traits to classify them or market to them. Which potentially sensitive attribute is an …

Learn how AI can help improve customer experiences in CRM by streamlining case management, which is the process of handling customer service requests, issues, or complaints, and how it can benefit both customers and agents. Question What are some key benefits of AI in improving customer experiences in CRM? A. Improves CRM security protocols, safeguarding …

Learn how AI can help online retailers provide personalized shopping experiences for their customers by analyzing their data, preferences, and behavior, and how it can increase customer satisfaction, loyalty, engagement, sales, and retention. Question How does an organization benefit from using AI to personalize the shopping experience of online customers? A. Customers are more likely …

Learn how to test AI models with diverse and representative datasets, which is an approach that aligns with Salesforce’s Trusted AI Principle of Inclusivity, and how it can help ensure that AI models are fair, accurate, and beneficial for all. Question Cloud Kicks is testing a new AI model. Which approach aligns with Salesforce’s Trusted …

Learn how to ensure data consistency, which is a data quality dimension that refers to the degree of uniformity and compatibility of data across different sources, systems, or formats, and how it can affect the accuracy and reliability of CRM solutions. Question Cloud Kicks wants to develop a solution to predict customers product interests based …

Learn how to minimize AI bias, which is a type of error or deviation from the truth that affects the data, algorithms, or applications of AI systems, and how to implement Salesforce’s Trusted AI Principles, which are a set of guidelines that help develop and use AI systems that are responsible, ethical, and beneficial for …

Learn what is accountability, one of the Salesforce Trusted AI Principles that guides the development and use of AI systems that are responsible, ethical, and beneficial for all, and how it involves taking responsibility for one’s actions toward customers, partners, and society. Question What is the main focus of the Accountability principle in Salesforce’s Trusted …

Learn what is gender bias in AI, a type of bias that can affect the treatment or outcomes of individuals or groups based on their gender identity or expression, and how it can result from the data, algorithms, or applications of AI systems. Question What is a sensitive variable that car esc to bias? A. …

Learn how to use picklist field type to capture an order’s destination country, and how it can ensure data quality by limiting, standardizing, and simplifying the data input. Question A Salesforce administrator creates a new field to capture an order’s destination country. Which field type should they use to ensure data quality? A. Text B. …

Learn how effective interaction between humans and AI systems can enhance the cognitive abilities and performance of both parties, and lead to more informed and balanced decision making. Question What is a key benefit of effective interaction between humans and AI systems? A. Leads to more informed and balanced decision making B. Alerts humans to …

Learn how to use AI applications such as lead scoring, opportunity forecasting, and case classification to enhance your sales processes and customer relationships, and how they can benefit your business. Question A business analyst (BA) wants to improve business by enhancing their sales processes and customer. Which AI application should the BA use to meet …

Learn how Consequence Scanning, a framework that helps teams examine the impacts of their products or services on society, supports the principle of inclusivity in AI, which involves ensuring that AI systems respect and value human diversity. Question A consultant conducts a series of Consequence Scanning workshops to support testing diverse datasets. Which Salesforce Trusted …