For an SMB a SolarWinds-style software supply-chain attack must be viewed as an existential threat to the business: violating contracts, gravely harming the company’s reputation and client confidence and public valuation. This article outlines 12 key questions to ask your software vendor, including: Do you have a multi-level process in place to analyze and review …
Many MSP customers are turning to unified communications (UC) services to improve their efficiency and profitability. However, how do you introduce your UC services? As a managed service provider (MSP), the needs of your customers are always changing. Keeping up with new technologies is therefore important for both retaining customers and closing new deals. These …
Sometimes you just can’t get through. You have a perfect solution for your customer and still face numerous objections. Being fully prepared for common ones will give you an edge and maybe even help close the deal right there and then. Every sales process runs into objections from prospects, so you need to be ready …
Learn the keys to profitability using technology tools in your managed security offering. For those in the MSP space looking to expand their service to include security, it’s important to understand that technology tools are central to an effective and profitable security practice. In this article, you’ll read about identifying and responding to security threats …
The General Data Protection Regulation (GDPR) went into effect in May of 2018. The law governs how to handle the personal data of EU citizens and levies substantial penalties to organizations that fail to comply. It also applies to all companies regardless of where their headquarters are that control and process personally identifiable information about …
Discover how a quartet of companies, from enterprises to MSSPs (managed security services providers), are using the Siemplify Security Operations Platform. As a result, they have learned to more efficiently and effectively triage, investigate, and respond to threats. Let’s face it — cyber criminals have many opportunities to launch attacks, and they use advanced hacking …
The challenges businesses face in securing their workloads, network and data is a big opportunity for MSPs: those with the will and means to become managed security service providers (MSSPs) not only address an acute need in the marketplace, but are positioned to create revenue streams and expand their customer base. However, to seize the …
Many businesses have yet to upgrade their operating systems following the end of support for Windows 7… Microsoft Windows 7 end of support (EOS) was on January 14, 2020; Microsoft will no longer issue security updates for the Windows 7 operating system (OS). Despite the long lead time for this EOS date, many businesses have …
The global UCaaS marketplace is projected to exceed $24.88 Billion by 2021. That’s a tremendous opportunity for MSPs, VARs, and IT solution providers of all sizes. In this detailed guide, we cover how, by offering UCaaS solutions to your customers, you can: Consolidate services to a single platform, increasing efficiency Reduce overhead costs, increase margins, …
The managed IT services business has a bright future, with global growth expected to increase from $180.5 billion in 2018 to $282 billion by 2023. Yet, many MSPs continue to find it challenging to grow, optimize, and sustain (or exit) profitability. This eBook series sets out to offer critical guidance to MSPs on how to …
Sales and marketing can feel like busywork that takes you away from your billable tasks. To keep business flowing and achieve your revenue goals, you have to put yourself out there and do some selling. The good news is, it’s easy to master the basics of sales and marketing. This article provides tips and tricks …
By 2022, less than five percent of applications migrated to a public cloud will move back to an on-premises data center, signaling that the future of business technology lies in the cloud. While of course this is not the case for all workloads, enough businesses are moving to the cloud that MSPs that do embrace …
The transition from the break-fix business model to managed services is a big one. While it comes with endless opportunities for growth and success, it must be tackled strategically. Businesses that undergo this transition will have to be prepared for shifts in sales, marketing, pricing, and operations, but most of all, their mindsets. Read this …
Choosing a new security vendor to add into your product stack is like finding the missing piece of a puzzle. We know you’re not taking this evaluation lightly, so we wanted to throw together some questions to help you get started. This helpful checklist breaks down all the essential questions you should be asking when …
Making the switch from the traditional break-fix reseller model to a managed services model can be challenging for anyone. And you’re not alone. More and more organizations are self-identifying as Managed Service Providers (MSPs), with recent data from IPED showing 50% having managed service as their primary or secondary business model. You need new technologies …
