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How to implement conversational AI and process automation in the right way to deliver maximum value to your business Due to advancements in automation, artificial intelligence (AI), and natural language processing, companies can design cost-effective digital experiences. For example, customer communication with chatbots is increasingly mirroring in-person encounters with employees, where information is meaningful and …

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QUESTION The Information Technology industry is a rapidly evolving space, and it is essential for professionals to stay up to date with the latest trends in order to remain competitive. The Information Technology industry is ever-evolving, and so are the skills and technologies that are in high demand. In the current Information Technology (IT) industry, …

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Improve automation skills by taking a training course or certification exam and learn a new programming language to expand the capabilities of automation There are many ways to improve your automation skills and expand the capabilities of automation. Here are a few suggestions: Learn a new programming language: Expanding your knowledge of programming languages can …

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We hear a lot about robots taking over human tasks. Currently, however, autonomous systems are custom-designed by experts for use in specialized applications. But what if you could teach a machine how to navigate the real world and operate independently? This article introduces you to Microsoft’s “Project Bonsai,” an interface for teaching autonomous system “brains” …

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Learn a better way to prevent network outages. The typical enterprise network operations team spends far too much time fighting fires. Enterprise Management Associates (EMA) research has found that 33% of all IT service degradation problems are detected by end users and reported to a help desk BEFORE a network operations team is aware of …

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As part of our commitment to serving as a key business resource for the Insurance profession, Insurance Business is offering this guide on integrating intelligent automation into your organisation. Insurance is rapidly becoming a real-time, data-centric service stream that demands technology built for its environment. Intelligent automation enables an evolution from traditional approaches to insurance, …

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