Learn which fields are analyzed when using Text Analytics in ServiceNow Performance Analytics. Get insights on String field configuration for effective text scoring.
Table of Contents
Question
When using Text Analytics in Performance Analytics, what fields are analyzed?
A. All Journal fields on all records
B. All String fields on all records
C. Configured String fields from Indicator sources that have scores collected
D. Short (less than 100 characters) String fields on all records
Answer
C. Configured String fields from Indicator sources that have scores collected
Explanation
When using Text Analytics in Performance Analytics, only the configured String fields from Indicator sources that have scores collected are analyzed. Text Analytics does not analyze all fields or records; it specifically targets the String fields associated with Indicators where text scoring is enabled. This targeted analysis ensures efficient processing and meaningful insights by focusing on the relevant textual data defined for performance measurement.
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