Learn which measurements can be obtained using ServiceNow Reporting, including currently active incidents with open problems and department headcount over time. Improve your ServiceNow instance’s reporting capabilities.
Table of Contents
Question
Which of the following measurements can be obtained using Reporting? (Choose two.)
A. Weekly comparison of Incident resolution time vs SLA met percentage
B. Forecast of HR Case Resolution Times over the Next Month
C. Currently Active Incidents with Open Problems
D. Current view of Employees by Department
E. Department Headcount Over Time
Answer
C. Currently Active Incidents with Open Problems
E. Department Headcount Over Time
Explanation
Option C, “Currently Active Incidents with Open Problems,” can be obtained using Reporting in ServiceNow. Reporting allows you to create reports that display data from different tables and datasets, including active incidents and open problems. You can use the Reporting feature to generate a report that lists all active incidents along with their associated open problems.
Option E, “Department Headcount Over Time,” can also be obtained using Reporting. Reporting allows you to create reports that display data from different tables and datasets, including employee data. You can use the Reporting feature to generate a report that displays the headcount of employees by department over time.
Therefore, options C and E are the correct answers.
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