Learn about the scenarios that require the use of a scripted breakdown mapping. Understand how to categorize requests based on updates and tasks based on age ranges.
Table of Contents
Question
Which of the following scenarios require the use of a scripted Breakdown Mapping? (Choose two.)
A. Categorizing Requests based on the number of times they were updated.
B. Categorizing the length of time since Tasks were updated into Age Ranges.
C. Categorizing Incidents based on their Priority.
D. Categorizing Tasks based on the Hour of the Day they were created.
Answer
A. Categorizing Requests based on the number of times they were updated.
B. Categorizing the length of time since Tasks were updated into Age Ranges.
Explanation
The scenarios that require the use of a scripted Breakdown Mapping are:
- Categorizing Requests based on the number of times they were updated (Option A): This scenario requires a scripted breakdown because the number of times a request is updated is not a predefined field in ServiceNow. A script would be needed to count the updates and categorize the requests accordingly.
- Categorizing the length of time since Tasks were updated into Age Ranges (Option B): This scenario also requires a scripted breakdown. The time since a task was last updated is a dynamic value that changes constantly. A script would be needed to calculate the time since the last update and categorize the tasks into age ranges.
Options C and D do not require a scripted breakdown as they involve categorizing based on predefined fields (Priority and Creation Time, respectively) in ServiceNow.
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