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CAS-PA: Limiting Breakdown Element Scores in ServiceNow

By: Author Alex Lim

Posted on

Categories Exam

Learn how to limit the exponential growth of Breakdown element scores in ServiceNow by changing the “Maximum number of breakdown elements in scorecard lists” property. Improve performance and user experience.

Table of Contents

Question

What is the best way to limit the exponential growth of Breakdown element scores?

A. By consolidating Breakdowns
B. By unchecking the “Collect breakdown matrix” property of an indicator
C. By defining no more than 2 Breakdowns
D. By changing the value of “Maximum number of breakdown elements in scorecard lists” property

Answer

D. By changing the value of “Maximum number of breakdown elements in scorecard lists” property

Explanation

The best way to limit the exponential growth of Breakdown element scores is by changing the value of the “Maximum number of breakdown elements in scorecard lists” property. This property is used to define the maximum number of Breakdown elements that can be displayed in a scorecard list. By setting a lower value for this property, you can limit the number of Breakdown elements that are displayed, which in turn limits the exponential growth of Breakdown element scores.

To change the value of the “Maximum number of breakdown elements in scorecard lists” property, follow these steps:

  1. Log in to your ServiceNow instance.
  2. Click on the gear icon in the top-right corner of the page and select “System Settings” from the dropdown menu.
  3. In the System Settings page, click on “Scorecards” under the “Analytics” category.
  4. In the Scorecards page, click on the “Edit” button next to the scorecard for which you want to limit the Breakdown elements.
  5. In the Edit Scorecard page, scroll down to the “Advanced” section and locate the “Maximum number of breakdown elements in scorecard lists” property.
  6. Enter a lower value for this property, such as 5 or 10, depending on your requirements.
  7. Click “Save” to save your changes.

By limiting the number of Breakdown elements displayed in a scorecard list, you can prevent the exponential growth of Breakdown element scores and improve the performance of your ServiceNow instance.

Therefore, option D is the correct answer.

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