Uncover expert insights on managing Breakdown elements. Learn how to effectively navigate between Assignment Group Manager and Assignment Group breakdowns for efficient incident management.
Table of Contents
Question
You have the following configuration:
- Indicator Average age open incidents with two Breakdowns:
- Assignment Group Manager
- Assignment Group
You have this new requirement:
- When navigating the Average age open incidents Indicator and drilling into an Assignment Group Manager Breakdown element, the viewer should see the groups managed by the selected manager.
Which is the best way to achieve the desired result?
A. Create a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns.
B. Create a separate Indicator for each manager and apply additional conditions to the Indicator to only include incidents where they are the Assignment Group manager.
C. Create a script that runs against the Breakdown, where the elements are filtered to show only the manager’s groups.
D. Modify the “Average age open incidents” Indicator to add an additional condition that applies a dynamic filter, based on the logged in manager.
Answer
A. Create a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns.
Explanation
The best way to achieve the desired result is by creating a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns (Option A). This allows the system to understand the relationship between the two breakdowns and automatically filter the Assignment Group breakdown elements based on the selected Assignment Group Manager. This approach is more efficient and maintainable than creating separate Indicators for each manager (Option B), writing a custom script (Option C), or modifying the Indicator to add a dynamic filter (Option D).
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