Understand why your ServiceNow dashboards might be empty after importing an Update set. Learn about the crucial ‘Unload Dashboard’ step in the migration process.
Table of Contents
Question
After importing an Update set from another instance, the Indicators, Breakdowns, and Jobs are imported correctly, but all of the Dashboards are completely empty. What is the most likely cause of this?
A. The user does not have permissions to view the Dashboard.
B. The Data Collection jobs have not finished running.
C. The Widgets are corrupted.
D. “Unload Dashboard” was not performed before migrating the Update set.
Answer
D. “Unload Dashboard” was not performed before migrating the Update set.
Explanation
In ServiceNow, before migrating an Update set that includes Dashboards, it’s necessary to perform an “Unload Dashboard” operation. This operation ensures that all the widgets and other dashboard components are correctly packaged in the Update set. If this step is not performed, the dashboards might appear empty after the Update set is imported into another instance.
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