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Why Is BigPond Email Not Working? Telstra’s Swift Response to This Annoying Service Disruption
Telstra Australia is actively addressing a significant issue that has left many BigPond email users unable to access their accounts. The disruption, which mainly impacts the web-based email platform, has been officially recognized by Telstra, and their technical teams are working diligently to restore normal service.
What’s Happening?
Many users have been unable to log in to their BigPond email accounts for over two hours. After entering login credentials, the webmail page refreshes without granting access.
Attempts to access email through third-party clients like Outlook initially worked for some users, but this workaround has since become unreliable. Users report being repeatedly asked for their username and password, even when the correct details are provided.
Telstra’s Official Response
Telstra confirmed the outage via a statement on X (formerly Twitter), acknowledging the issue and assuring users that a fix is in progress.
The company communicated:
“We’ve picked up an issue affecting some customers trying to access their BigPond/Telstra Mail via the web. Our team’s on it, and we hope to have you back in your inbox soon.”
Telstra also updated users that the Outlook workaround is no longer consistently effective and promised to share updates as soon as more information becomes available.
What Should You Do?
- Be patient while Telstra’s technical team works to resolve the outage.
- Regularly check Telstra’s official social media channels or support pages for the latest updates.
- Avoid repeatedly attempting to log in, as this is unlikely to resolve the problem until the underlying issue is fixed.
While there is currently no estimated time for a complete fix, Telstra’s prompt acknowledgment and ongoing communication suggest that service restoration is a top priority. Users can expect further updates as the situation develops, and the issue is likely to be resolved soon.
If you need further guidance or support, don’t hesitate to reach out to Telstra’s customer service channels. Your patience during this frustrating disruption is appreciated, and a resolution is on the horizon.