Table of Contents
Question
A company uses Dynamics 365 Customer Service.
Customer Service workspaces must have custom navigation that meets the following requirements:
- An application must be opened as an anchor tab in the application tab panel.
- Three additional application tabs must be opened when a session begins.
- The default mode of the communication panel must be set to Docked.
You need to determine which tool and feature to use to meet all requirements.
Which two tools/features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. session templates in Customer Service admin center
B. application tab templates in App Profile Manager
C. application tab templates in Customer Service admin center
D. session templates in App Profile Manager
Answer
A. session templates in Customer Service admin center
D. session templates in App Profile Manager
Explanation
The correct tools/features to meet all the stated requirements are:
A. Session templates in Customer Service admin center
In the Customer Service admin center, you can define session templates to customize the behavior of customer service workspaces. These templates allow you to set the applications or pages that should open when a session begins. You can specify an application to be opened as an anchor tab and additional applications to be opened as other tabs when a session begins.
D. Session templates in App Profile Manager
App Profile Manager also allows you to define session templates. These templates function the same way as in the Customer Service admin center. The default mode of the communication panel can also be set here.
Option B – application tab templates in App Profile Manager and Option C – application tab templates in Customer Service admin center, would not allow for the specific customization detailed in the requirements. These are used for defining the behavior of individual application tabs, not for the overall behavior of a session or workspace.
Reference
- Manage session templates | Microsoft Learn
- Manage session templates using app profile manager | Microsoft Learn
- Manage application tab templates | Microsoft Learn
- Manage application tab templates using app profile manager | Microsoft Learn
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.