Skip to Content

AI-900: You plan to apply Text Analytics API features to a technical support ticketing system

Question

You plan to apply Text Analytics API features to a technical support ticketing system.
Match the Text Analytics API features to the appropriate natural language processing scenarios.
To answer, drag the appropriate feature from the column on the left to its scenario on the right. Each feature may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Select and Place:
API Features:

  • Entity recognition
  • Key phrase extraction
  • Language detection
  • Sentiment analysis

Answer Area:

  • Understand how upset a customer is based on the text contained in the support ticket.
  • Summarize important information from the support ticket.
  • Extract key dates from the support ticket.

Answer

Sentiment analysis: Understand how upset a customer is based on the text contained in the support ticket.
Key phrase extraction: Summarize important information from the support ticket.
Entity recognition: Extract key dates from the support ticket.

Explanation

API Feature 1: Sentiment analysis. Sentiment Analysis is the process of determining whether a piece of writing is positive, negative or neutral.
API Feature 2: Broad entity extraction: Broad entity extraction: Identify important concepts in text, including key. Key phrase extraction/ Broad entity extraction: Identify important concepts in text, including key phrases and named entities such as people, places, and organizations.
API Feature 3: Entity Recognition: Named Entity Recognition: Identify and categorize entities in your text as people, places, organizations, date/time, quantities, percentages, currencies, and more. Well-known entities are also recognized and linked to more information on the web.

Reference

Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Fundamentals AI-900 exam and earn Microsoft Azure AI Fundamentals AI-900 certification.

Microsoft Azure AI Fundamentals AI-900 certification exam practice question and answer (Q&A) dump

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

    Ads Blocker Image Powered by Code Help Pro

    Your Support Matters...

    We run an independent site that is committed to delivering valuable content, but it comes with its challenges. Many of our readers use ad blockers, causing our advertising revenue to decline. Unlike some websites, we have not implemented paywalls to restrict access. Your support can make a significant difference. If you find this website useful and choose to support us, it would greatly secure our future. We appreciate your help. If you are currently using an ad blocker, please consider disabling it for our site. Thank you for your understanding and support.