Web-based chatbots provide conversational self-service for customers. Learn how bots can answer frequent questions on websites to improve the digital experience.
Table of Contents
Question
Which scenario is an example of a webchat bot?
A. Determine whether reviews entered on a website for a concert are positive or negative, and then add a thumbs up or thumbs down emoji to the reviews.
B. Translate into English questions entered by customers at a kiosk so that the appropriate person can call the customers back.
C. Accept questions through email, and then route the email messages to the correct person based on the content of the message.
D. From a website interface, answer common questions about scheduled events and ticket purchases for a music festival.
Answer
D. From a website interface, answer common questions about scheduled events and ticket purchases for a music festival.
Explanation
The correct answer is D. From a website interface, answer common questions about scheduled events and ticket purchases for a music festival.
D. From a website interface, answer common questions about scheduled events and ticket purchases for a music festival is an example of a webchat bot. A webchat bot is a type of conversational AI that enables natural and rich interactions between humans and machines using natural language processing (NLP) and speech technologies through a web-based interface. A webchat bot can use text or voice input and output to communicate with users and provide relevant and personalized responses. For example, a webchat bot can answer common questions about scheduled events and ticket purchases for a music festival, such as the dates, the venues, the prices, the availability, the refund policy, etc., and also guide the users to complete the purchase process.
A. Determine whether reviews entered on a website for a concert are positive or negative, and then add a thumbs up or thumbs down emoji to the reviews is not an example of a webchat bot. This is an example of a sentiment analysis workload, which is a type of natural language processing that analyzes the emotional tone of a text and assigns a polarity score or a category, such as positive, negative, or neutral. Sentiment analysis does not involve any conversational capabilities, and does not require natural and rich interactions between humans and machines.
B. Translate into English questions entered by customers at a kiosk so that the appropriate person can call the customers back is not an example of a webchat bot. This is an example of a machine translation workload, which is a type of natural language processing that converts text or speech from one language to another. Machine translation does not involve any conversational capabilities, and does not require natural and rich interactions between humans and machines.
C. Accept questions through email, and then route the email messages to the correct person based on the content of the message is not an example of a webchat bot. This is an example of an email routing workload, which is a type of natural language processing that analyzes the content of an email and assigns a category, a priority, or a recipient based on predefined rules or criteria. Email routing does not involve any conversational capabilities, and does not require natural and rich interactions between humans and machines.
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