FAQ documents offer a fast path to conversational AI. Learn how Microsoft’s QnA Maker can easily extract Q&As from docs to create natural language chatbots.
Which AI service should you use to create a bot from a frequently asked questions (FAQ) document?
A. QnA Maker
B. Language Understanding (LUIS)
C. Text Analytics
A. QnA Maker
The correct answer is A. QnA Maker.
QnA Maker is a service that allows you to create a conversational, question-and-answer layer over your data. You can use QnA Maker to extract question-answer pairs from semi-structured content, such as FAQ documents, support websites, product manuals, etc. You can also add personality to your bot using pre-built chit-chat datasets. QnA Maker enables you to build, train, and publish a sophisticated bot using FAQ pages, support websites, product manuals, SharePoint documents, or editorial content through an easy-to-use UI or via REST APIs. You can also design complex multi-turn conversations easily through QnA Maker portal or using REST APIs. QnA Maker is suitable for creating a bot from an FAQ document, as it can provide interactive and relevant responses to users’ questions based on a knowledge base.
Language Understanding (LUIS) is a service that enables you to build natural language understanding into apps, bots, and IoT devices. LUIS allows your application to understand what a person wants in their own words. LUIS uses machine learning to allow developers to build applications that can receive user input in natural language and extract meaning from it. LUIS is not suitable for creating a bot from an FAQ document, as it requires more manual work to define intents, entities, and utterances.
Text Analytics is a service that provides advanced natural language processing over raw text, and includes four main functions: sentiment analysis, key phrase extraction, language detection, and named entity recognition. Text Analytics is not suitable for creating a bot from an FAQ document, as it does not provide any conversational capabilities.
Speech is a service that enables you to easily add real-time speech translation, speech synthesis, speech recognition, and speaker verification to your applications. Speech is not suitable for creating a bot from an FAQ document, unless you need to support voice input and output.
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