Learn how to enhance your QnA Maker bot’s user experience by adding professional greetings and friendly chit-chat responses. Discover the benefits of the chit-chat feature for creating engaging conversational AI.
Table of Contents
Question
You are building a QnA Maker bot by using a frequently asked questions page, and need to add professional greetings and other responses to mak the bot more user friendly. What should you do?
A. Enable active learning.
B. Create multi-turn questions.
C. Increase the confidence threshold of responses.
D. Add chit-chat.
Answer
D. Add chit-chat.
Explanation
When building a QnA Maker bot using a frequently asked questions page, adding chit-chat is the best way to make the bot more user-friendly by incorporating professional greetings and other engaging responses.
QnA Maker’s chit-chat feature allows you to easily add a layer of friendly, human-like interactions to your bot without having to manually author additional question-answer pairs. Chit-chat provides pre-defined sets of casual conversational snippets that can be used to:
- Greet and welcome users
- Provide polite and personable responses to common pleasantries
- Handle cases where the bot doesn’t have a direct answer
- Make conversations feel more natural and engaging
By enabling chit-chat, your bot can respond appropriately to greetings like “Hi” or “How are you?” and gracefully handle queries that are outside its core knowledge base. This helps create a more seamless and enjoyable user experience.
The other options are not directly relevant for adding professional greetings and friendly responses:
- Active learning helps improve the bot’s ability to answer questions, but doesn’t add chit-chat.
- Multi-turn conversations allow related follow-up questions, but don’t cover greetings.
- Adjusting the confidence threshold changes when the bot chooses to respond, but doesn’t add chit-chat content.
In summary, adding chit-chat is the most effective way to incorporate professional greetings and user-friendly responses into a QnA Maker bot built from an FAQ page. Chit-chat elevates your bot’s conversational skills for a polished and engaging user experience.
Adding chit-chat to a QnA Maker bot provides predefined responses for common conversational phrases, like greetings or casual questions, making the bot more engaging and user-friendly.
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