Discover the ideal service for processing documents and empowering your website chatbot to answer user questions. Explore the benefits and functionalities of Language Understanding (LUIS), Text Analytics, Azure Bot Service, and QnA Maker. Optimize your chatbot’s capabilities by leveraging the most suitable service to extract valuable information from product troubleshooting guides and frequently asked questions (FAQ) lists. Elevate user satisfaction with a knowledgeable and responsive website chatbot.
Question
Table of Contents
You need to develop a chatbot for a website. The chatbot must answer users’ questions based on the information in the following documents:
- A product troubleshooting guide m a Microsoft Word document.
- A frequently asked questions (FAQ) list on a webpage.
Which service should you use to process the documents?
A. Language Undemanding
B. Text Analytics
C. Azure Bot Service
D. QnA Maker
Answer
D. QnA Maker
Explanation
The correct answer is D. QnA Maker. QnA Maker is a cloud-based service that allows you to create a conversational question-and-answer layer over your existing data. You can use QnA Maker to extract questions and answers from various sources, such as webpages, PDF files, and Microsoft Word documents. QnA Maker then uses natural language processing (NLP) to match user queries to the most relevant answers from your knowledge base.
Language Understanding (LUIS) is a service that enables you to build custom natural language models that can understand user intents and entities. LUIS is useful for creating chatbots that can handle complex and varied user requests, but it does not provide a built-in way to process documents and extract questions and answers.
Text Analytics is a service that provides advanced natural language processing over raw text, and includes four main functions: sentiment analysis, key phrase extraction, language detection, and entity recognition. Text Analytics can help you analyze the content and tone of user queries, but it does not provide a way to generate answers based on documents.
Azure Bot Service is a service that enables you to build, connect, test, deploy, and manage intelligent bots. Azure Bot Service provides an integrated environment that is purpose-built for bot development. You can use Azure Bot Service to create chatbots that can interact with various channels, such as websites, apps, email, and social media. However, Azure Bot Service does not provide a way to process documents and extract questions and answers. You can use Azure Bot Service in conjunction with QnA Maker to create a chatbot that can answer users’ questions based on documents.
Reference
Microsoft Learn > Azure > Cognitive Services > QnA Maker > What is QnA Maker?
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Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
