Learn about the features and costs of different Azure support plans and find out which one is the best fit for your business needs and budget.
Table of Contents
Question
Tradewind Traders has recently migrated to Azure cloud services. The company is reviewing its support plans. You have been asked to determine which support plan will provide best practice information, health status and notifications, and 24/7 access to billing information at the lowest possible cost. Which support plan should you choose?
A. Standard support plan
B. Basic
C. Developer
D. Premier
Answer
B. Basic
Explanation
Developer support is chargeable and also provides support for Third-party software with interoperability and configuration guidance and troubleshooting.
The correct answer is B. Basic.
The Basic support plan is the lowest-cost option that provides best practice information, health status and notifications, and 24/7 access to billing information. According to the Azure Support Plans Comparison, the Basic support plan includes the following features:
- Billing and subscription management support
- 24/7 self-help resources, including Microsoft Learn, Azure portal how-to videos, documentation, and community support
- Ability to submit as many support tickets as you need
- Azure Advisor —your free, personalized guide to Azure best practices
- Azure Health Status and Notifications
The other support plans offer more features, but they also cost more. The Developer support plan costs $29 per month and provides 24/7 access to technical support by email during business hours. The Standard support plan costs $100 per month and provides 24/7 access to technical support by email and phone with faster response times. The Professional Direct support plan costs $1,000 per month and provides 24/7 access to technical support by email and phone with the fastest response times, as well as architecture support, support API, operations support, training, and proactive guidance.
Therefore, the Basic support plan is the best choice for Tradewind Traders if they want to get the minimum level of support at the lowest possible cost.
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