Before proceed to search for help online, now you can check the Xbox Assist app on Xbox for tips and suggestions based on activities, system status reports, answers to your questions, how-to videos and instruction, guides to new features, fixes for top concerns, Xbox Live service status, tips on how to get more from Xbox and many more. Follow below steps to open Xbox Assist app in Xbox One.
Step 1: Press Xbox button on controller to open the guide.
Step 2: Go to System > Xbox Assist.
Step 3: Press A button to select Xbox Assist.
Step 4: Select My Xbox Assist for solutions on common issues and checking the service status.
Step 5: Select Get Help to explore and search help articles.
Step 6: Select Tips for videos on everything from setting up console to game walk-throughs.
We're evolving to offer more help options thru Xbox Assist on Xbox One, https://t.co/SoIhwJROia & support forums. But rest assured your Tweets/DMs are seen by our team & help us locate emerging issues. You can still look to us for outage info and PSAs. Keep those Tweets coming!
— Xbox Support (@XboxSupport) August 14, 2018
Other features of Xbox Assist app including:
- Personalized notifications and tips based on system, service and account status.
- Browse support content and launch troubleshooters for common issues directly from console.
- Check Xbox Live services status.
Microsoft Xbox Support: Get help on your Xbox One with Xbox Assist
Microsoft Xbox Wire: Introducing Xbox Assist: Personalized Customer Support
Microsoft Xbox Wire: What’s New with Xbox Customer Support