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Did Whoop’s AI Just Trick You About That Exercise Bug?
Whoop users are dealing with a frustrating problem. Their fitness tracker’s AI support system is telling lies about a workout bug. This isn’t just a small mix-up. It’s a big deal for people trying to exercise properly.
The trouble started about two weeks ago. People noticed something strange with their Strength Trainer feature. They couldn’t skip between exercises anymore during workouts. Before this bug, users could jump around their routine freely. This was super helpful for things like supersets or when gym equipment wasn’t available in order.
Now the app forces you to complete exercises in the exact order they’re listed. This makes working out much harder. Think about it – what happens if the machine you need is busy? You have to sit and wait instead of doing a different exercise first.
The Big Lie From Whoop’s AI
Here’s where things get really bad. When users asked Whoop’s AI support about this problem, they got false information. The AI claimed this was a deliberate design change. It said the new system “helps track your sets, reps, and muscular load more accurately” and “keeps your data clean.”
That explanation is completely wrong. According to Whoop’s official community forums, this is actually a known bug. The company is actively working to fix it. A Whoop team member confirmed the issue and said a fix would come on July 28 through an App Store update.
One user perfectly captured the frustration: “What are people supposed to do if the equipment required for the next exercise is not available at the moment? Sit on the floor and wait?”
Why This Matters More Than You Think
This incident shows a bigger problem with AI support systems. They can “hallucinate” – which means they make up confident-sounding answers that are totally false. We already know AI chatbots do this a lot. This case just proves why we shouldn’t trust everything an AI bot tells us.
The real damage here isn’t just wrong information. It’s that users might have believed this was an intentional change. They might have gotten frustrated and switched to other fitness apps. Some people might have even canceled their Whoop subscriptions thinking the company made a bad decision on purpose.
What Actually Happened
The truth is simple. This was a software bug, not a feature. Whoop users reported the problem on their community forums around July 21-22, 2025. The company acknowledged it quickly and promised a fix.
The bug affected core functionality. Users couldn’t:
- Skip to different exercises during workouts
- Do supersets properly
- Work around busy gym equipment
- Follow their normal workout flow
The Fix Is Here (Finally)
Good news – Whoop delivered on their promise. The company released an update on July 28, 2025. This fixed the strength trainer bug that was causing all the problems. Users can now go back to their flexible workout routines without the fake restrictions the AI invented.
To get the fix, users just need to manually update their app in the App Store by searching for “WHOOP” and clicking “Update”.
Key Lessons for Fitness App Users
This situation teaches us several important things:
- Don’t trust AI support blindly – Always double-check important information, especially when it sounds like a major policy change
- Check official forums – Community forums often have more accurate information than AI chatbots
- Be patient with bugs – Most software problems are temporary and get fixed quickly
- Ask real humans – When possible, try to reach actual customer service representatives for important issues
The Whoop strength trainer bug is now fixed. But the bigger lesson remains: AI support systems can make mistakes that sound very convincing. Always verify important information through multiple sources before making decisions about your fitness routine or app subscriptions.