Why Can’t I Find My Skype Dial Pad in Microsoft Teams After the 2025 Shutdown?

Where Did My Skype Dial Pad Go When Microsoft Teams Replaced It in May 2025?

I know how frustrating it can be when you can’t find something you use every day. After Microsoft shut down Skype in May 2025 and moved everyone to Teams, many people are struggling to locate their dial pad. Let me walk you through what happened and how to fix this annoying problem.

What Really Happened to Skype?

Microsoft made a big change in May 2025. They stopped Skype completely and told everyone to use Teams instead. But here’s the thing – this wasn’t a smooth switch for most people.

The main issue is simple: Teams and Skype work differently. Skype always had a dial pad built right in. You could type any phone number and make a call. Teams doesn’t work this way. It focuses on web addresses and contacts instead of phone numbers.

Why Your Dial Pad Disappeared

I need to be clear about something important. Not everyone gets to keep their Skype dial pad in Teams. Microsoft only gave this feature to specific users:

• People with active Skype credits in their account
• Users with paid Skype subscription plans
• Those who recently bought Skype calling credits

If you don’t have credits or a subscription, you won’t see the dial pad at all. This catches many people off guard because they expect everything to transfer over automatically.

Solution 1: Use Skype’s Web Dial Pad

The easiest fix is to use Skype’s website instead of the Teams app. Here’s how I do it:

1. Open any web browser on your computer or phone.
2. Go to the Skype dial pad website. You can find this by searching “Skype web dial pad” online.
3. Log in with your original Skype username and password.
4. If you see a message saying “You don’t have any active paid products right now,” this means you need credits or a subscription to use the dial pad.
5. Once logged in, you’ll see the familiar dial pad. Type any phone number and make your call.

This web version works exactly like the old Skype dial pad. I use it on my phone’s browser when I need to make calls. The quality is just as good as before.

Solution 2: Match Your Account Information

Sometimes the problem happens because you’re using different accounts. I see this mistake often. People log into Teams with one Microsoft account but their Skype credits are on a different account.

Here’s what you need to check:

Make sure you’re using the same login details for both services. Your Skype username and Microsoft Teams login must be identical.

Update your Teams app to the latest version:

1. Open Microsoft Teams on your computer
2. Click the three dots at the top of the screen
3. Select “Update and Restart“
4. Wait for the app to download and install updates
5. Restart Teams completely

After updating, log out of Teams completely. Then log back in using your exact Skype credentials. This often brings back the missing dial pad.

Solution 3: Wait for Data Transfer

Microsoft is still moving data from old Skype accounts to Teams. This process is taking longer than expected because millions of people used Skype.

The company promised to transfer:

• All your old chat messages
• Contact lists
• Calling credits and subscriptions
• Dial pad access for paid users

But with so much data to move, some features are arriving slowly. Your dial pad might appear in Teams within the next few weeks as Microsoft finishes this transfer.

What I Recommend Right Now

Based on my experience helping people with this issue, here’s what works best:

1. Use the web dial pad immediately – Don’t wait for Teams to fix itself
2. Check your Skype credit balance – You might need to add money to your account
3. Keep your Teams app updated – New features arrive through updates
4. Be patient with the transition – Microsoft is still working on moving everything over

Important Things to Remember

The Skype dial pad in Teams only works if you have paid credits or subscriptions. Free Skype users never had calling credits, so they won’t see a dial pad in Teams either.

If you used Skype mainly for free video calls with other Skype users, Teams handles this differently. You’ll need to invite people to Teams meetings instead of calling their Skype names.

This transition has been difficult for many Skype users. Microsoft could have handled it better, but we have to work with what we have now.

The web dial pad solution works well for most people. It gives you the same calling experience you’re used to. While you wait for Teams to fully support all Skype features, this keeps you connected to the people you need to call.

I hope these solutions help you get back to making calls without stress. The most important thing is finding what works for your situation and sticking with it.