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Troubleshooting Seagate FreeAgent GoFlex hard drive not detected

If Seagate FreeAgent GoFlex hard drive is able to work on other computers, you might need to install the drivers manually. Windows 7 sometimes encounters problems locating the drivers necessary for the proper function of external drives.

When that happens, it may alert you that drivers were not loaded correctly. These drivers are part of its own Windows registry.
You may simply point Windows 7 to its own drivers manually.
Step 1: Right-click on Computer.
Step 2: Choose Manage.
Step 3: Choose Device Manager.

Here is the procedure to load the drivers manually:
Step 1: Click the + box next to Other Devices.
Step 2: Double-click the drive (usually listed as USB Mass Storage, but may be listed under another name).
Step 3: A new window will open showing properties; click the Reinstall Driver button.
Step 4: This will open the Update Driver software wizard, click “Locate and install driver software (recommended)”.
Step 5: Then click “Browse my computer for driver software”.
Step 6: Click Browse.
Step 7: Open the Windows folder on the C: drive (Computer > C: > Windows) and click OK.
Step 8: Make sure the “Include subfolders” box is checked.
Step 9: Click Next. This should load the drivers.

If the drive works fine on another computer, there are a few steps to try while the drive is connected to the original computer:
Step 1: Click the Start / Windows button at the bottom left corner of the screen. Right-click on Computer and choose Manage.
Step 2: Double-click on the Device Manager.
Step 3: The device will usually appear under “Other Devices” or “Unknown Devices”; right-click on it and choose Uninstall.
Step 4: Once it has disappeared from the Device Manager, disconnect the external hard drive.
Step 5: Disconnect the device from the computer (unplug the USB cable).
Step 6: Click Start / Windows button in the bottom left corner of the screen
Step 7: For Windows 7 – In the Search field, type C:\windows\system32\driverstor and press Enter.
Step 8: Delete the file INFCACHE.1.

If you get an error when trying to delete this file, try the following steps:
Step 1: Right-click on INFCACHE.1.
Step 2: Select Properties.
Step 3: Click the Security tab.
Step 4: Click the Edit button.
Step 5: Select (Users xxxx-PC\Users) or something like (Users 7xxxx \Users)
Step 6: Under the “Permissions for users” check, mark everything to “Allow All”.
Step 7: Click Apply then OK. If you receive a Windows Security box click Yes, then OK, then OK again.
Step 8: Right-click on INFCACHE.1 file and choose Delete.
Step 9: Reboot and reconnect the drive. The file should be rebuilt, correcting the problem.
Step 10: If that fails, you will need to try to reload the USB drivers for the operating system by inserting your Windows 7 install CD, rebooting, and attempting a Repair/Restore.

If the drive is not working on other computers as well, kindly send the drive for replacement. For the replacement of the drive, kindly visit this website to fill out our warranty and returns form:

Once the RMA is created successfully, you will receive an order confirmation / RMA number and the address of the collection point. Kindly send the drive to the collection point either by courier, or personally.

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