Problem: User keep receiving email message with a sync log as below:
15:59:48 Synchronize Version 15.0.4781 15:59:48 Synchronizing Mailbox 'XXX' 15:59:48 Synchronizing server changes in folder 'XXX' 15:59:49 Error synchronizing folder 15:59:49 [80070005-508-80070005-560] 15:59:49 You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator. 15:59:49 Microsoft Exchange Information Store 15:59:49 For more information on this failure, click the URL below: 15:59:49 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-560 15:59:49 Done
Outlook Sync errors are FYI emails and can be ignored & deleted safely. You will Only need to check them if you are facing issues with Sync on the Shared folder or calendar. If you do, please check:
Step 1: Check whether there are appropriate permissions provided by the user on folder.
Step 2: Once confirming the permissions, provide a new Outlook profile to the user.
If the users Outlook profile is configured in Cached Exchange Mode, perform below steps to stop receiving sync log emails and errors:
Step 1: Open MS Outlook > click on Options
Step 2: Select Account Settings > Account Settings
Step 3: Click on Change > More Settings
Step 4: Now choose Advanced Tab & uncheck Download Shared Folders option
Step 5: Restart Outlook.
This will partially put Outlook to online mode when the user switches on the shared folders. Additionally, by not adding other users stuff into the ost file, hence maintaining health of the file.
Regarding the error code 80070005-508-80070005-560, its occurs when offline Outlook Data File (.ost) is corrupted. This happens when Outlook is in Cached Exchange Mode and face problems on caching files on the computer. The solution is to re-create ost file. Another common issue with permission of folder and synchronisation is often caused by a folder or calendar that has been shared with you. The permissions are set to “Reviewer Rights” and you have Outlook setup in Cached-Mode. This causes the error because it’s trying to download the object without the proper permissions.