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[Solved] How to Fix Adobe Products Updates Greyed out

Problem: When you trying to update Adobe products such as Adobe Photoshop CS6, Adobe Illustrator CS6, but found out the option for Product Registration, Deactivate and Updates are greyed out. No matter how many times you restart your system, it is still wouldn’t allow you to perform updates on Adobe’s product.

This happened usually caused by Adobe unable to find its update server online, and it will disabled the option of Product Registration, Deactivate and Updates. It’s a common issue and not product malfunction error.

Adobe product updates greyed out


Follow the steps below to solve the greyed out issue for Product Registration, Deactivate and Updates options in Adobe products.

Step 1: Open up Adobe Bridge.

Step 2: Go to Help > Updates.

Step 3: It will launch Adobe Application Manager for update

Step 4: Updates your Adobe’s software.

In the event that Helps in Adobe Bridge also greyed out and Adobe Application Manager unable to start, then perform below steps to fix the greyed out updates in Help on Cloud Apps:

For PC:

  • Navigate to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\
  • Rename the file AdobeUpdaterAdminPrefs.dat to AdobeUpdaterAdminPrefs.dat.old

For Mac:

  • Navigate to Macintosh HD/Library/Application Support/Adobe/AAmUpdaterInventory/1.0
  • Delete the file AdobeUpdaterAdminPrefs.dat

Updates option will now be available in the Cloud apps.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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