How to Diagnose Turtle Beach Gaming Headsets Mic not working Problem?

Problem

Turtle Beach Gaming Headsets Microphones not working.

Solution 1: Change Sound Settings

1. Go to Control Panel and select Sound.
2. Right-click anywhere on the empty space and make sure that the option Show disabled devices and Show disconnected devices is shown.
3. If the headphones appear on the window, right-click on them and select Enable.

Solution 2: Change Headset settings in Dell Audio

1. Go to Control Panel.
2. Select Dell Audio (if you have some other program, select that).
3. Click on the settings and select in Advanced and select the option Headset.
4. Press OK to save changes and exit.

Solution 3: Check Mic Levels

1. Go to Control Panel and select Sound.
2. Right-click on device and select Properties.
3. Make sure mic levels are set to maximum and not muted.
4. Press Apply to save changes and exit.

Solution 4: Check for charge levels

This is very common as Turtle Beach Gaming Headsets are known to malfunction if overcharged.

1. Hold down mic mute button for 10 seconds and then leave it for a few seconds.
2. Unmute the headset and check if the problem is solved.

Solution 5: Check Puck

Plug the ‘pink’ cable to computer and check the mic levels. If the mic seems to work perfectly, then it is almost certain that puck is damaged. Replace it.

Solution 6: Checking on another console or PC

Plugging Turtle Beach Gaming Headsets into another console or PC. For diagnosing issues, best to use both pink and green cables and try connecting them to PC and test.