Skip to Content

Solved: How do I update the collectors using FortiEDR Manager?

Problem Description

This article describes different processes to update the collectors.

Scope

FortiEDR Manager 5.x.

Solution

Method 1: Upgrading Collectors by Group.

This is the recommended way because. It permits to upgrade the collectors gradually.
It is recommended to create an upgrade group and to transfer collectors into that group. Once upgraded, move it back to the original group.

It is also possible to do the upgrades in three phases:

  • The first phase will be the least critical devices that can be upgraded and tested.
  • The second phase can expand two more devices that are not critical
  • The third and final phase would be for all collectors:

Step 1: Log into the FortiEDR Manager environment.

Step 2: Go to Administration > Licensing.

Step 3: Towards the bottom of the screen, the content section will be visible.

Step 4: Select Update Collectors.

Select Update Collectors.

Step 5: A pop-up will appear that says ‘UPDATE COLLECTOR VERSION‘.

A pop-up will appear that says 'UPDATE COLLECTOR VERSION'.

Step 6: It is possible to select the collector group(s) to upgrade.

Step 7: Select the Operating System(s) to pick, and select the version of the collector to upgrade to:

Select the Operating System(s) to pick, and select the version of the collector to upgrade to.

Step 8: Select Update and this pop-up will be received with the proper version:

Select Update and this pop-up will be received with the proper version.

Method 2: Upgrading Collectors by MSI.

This method is efficient if there are not a lot of collectors to upgrade.
Use this method to push out the MSI with special software.
It is not recommended to use Group Policy because the MSI will need to be updated constantly.

Step 1: Log into the FortiEDR Manager environment.

Step 2: Go to Administration > Licensing.

Step 3: Towards the bottom of the screen, the content section will be visible.

Step 4: Select Request Collector installer.

Select Request Collector installer.

Step 5: The ‘CUSTOM COLLECTOR INSTALLERS‘ pop-up will appear.

Step 6: Select the Operating System for the installer, the aggregator address, organization, and group, and make sure the provided email is in the ‘Send installers to link to’ section.

Select the Operating System for the installer, the aggregator address, organization, and group, and make sure the provided email is in the 'Send installers to link to' section.

Step 7: Select Send Request, and an email with the installer should be received in the next ten minutes.

Step 8: It is now possible to run the installer manually on a collector or push it out using the software.

Method 3: Automatically Update Collectors to the latest patch version.

This will upgrade all the collectors to the latest patch version that is available in the environment.

Step 1: Log into the FortiEDR Manager environment.

Step 2: Go to Administration > Licensing.

Step 3: Towards the bottom of the screen, the ‘Automatically update Collectors to the latest patch version‘ will be visible.

Step 4: Select the checkbox.

Select the checkbox.

Step 5: This message will be received:

This message will be received.

Step 6: Select ‘Yes‘.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

    Ads Blocker Image Powered by Code Help Pro

    Your Support Matters...

    We run an independent site that is committed to delivering valuable content, but it comes with its challenges. Many of our readers use ad blockers, causing our advertising revenue to decline. Unlike some websites, we have not implemented paywalls to restrict access. Your support can make a significant difference. If you find this website useful and choose to support us, it would greatly secure our future. We appreciate your help. If you are currently using an ad blocker, please consider disabling it for our site. Thank you for your understanding and support.