Solved: How do I update the collectors using FortiEDR Manager?

Problem Description

This article describes different processes to update the collectors.

Scope

FortiEDR Manager 5.x.

Solution

Method 1: Upgrading Collectors by Group.

This is the recommended way because. It permits to upgrade the collectors gradually.
It is recommended to create an upgrade group and to transfer collectors into that group. Once upgraded, move it back to the original group.

It is also possible to do the upgrades in three phases:

• The first phase will be the least critical devices that can be upgraded and tested.
• The second phase can expand two more devices that are not critical
• The third and final phase would be for all collectors:

Step 1: Log into the FortiEDR Manager environment.

Step 2: Go to Administration > Licensing.

Step 3: Towards the bottom of the screen, the content section will be visible.

Step 4: Select Update Collectors.

Step 5: A pop-up will appear that says ‘UPDATE COLLECTOR VERSION‘.

Step 6: It is possible to select the collector group(s) to upgrade.

Step 7: Select the Operating System(s) to pick, and select the version of the collector to upgrade to:

Step 8: Select Update and this pop-up will be received with the proper version:

Method 2: Upgrading Collectors by MSI.

This method is efficient if there are not a lot of collectors to upgrade.
Use this method to push out the MSI with special software.
It is not recommended to use Group Policy because the MSI will need to be updated constantly.

Step 1: Log into the FortiEDR Manager environment.

Step 2: Go to Administration > Licensing.

Step 3: Towards the bottom of the screen, the content section will be visible.

Step 4: Select Request Collector installer.

Step 5: The ‘CUSTOM COLLECTOR INSTALLERS‘ pop-up will appear.

Step 6: Select the Operating System for the installer, the aggregator address, organization, and group, and make sure the provided email is in the ‘Send installers to link to’ section.

Step 7: Select Send Request, and an email with the installer should be received in the next ten minutes.

Step 8: It is now possible to run the installer manually on a collector or push it out using the software.

Method 3: Automatically Update Collectors to the latest patch version.

This will upgrade all the collectors to the latest patch version that is available in the environment.

Step 1: Log into the FortiEDR Manager environment.

Step 2: Go to Administration > Licensing.

Step 3: Towards the bottom of the screen, the ‘Automatically update Collectors to the latest patch version‘ will be visible.

Step 4: Select the checkbox.

Step 5: This message will be received:

Step 6: Select ‘Yes‘.