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Solved: How do I uninstall Adobe Creative Cloud apps in Mac OS Monterey

By: Author Alex Lim

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Home > Solved: How do I uninstall Adobe Creative Cloud apps in Mac OS Monterey

Question

I have a MacBook Pro 2017 running is macOS Monterey and I stuck in a loop with Adobe Creative Cloud InDesign. Both InDesign 2017 and 2018 is installed on the system but I am trying to open a template that was created in a newer version of InDesign, I get Adobe InDesign error:

InDesign could not open template because it has been created in a newer version of Adobe InDesign. Click “Convert” and convert and open the document.

Content created using features specific to the later version of InDesign may by modified or omitted when you open the document in a previous version.

InDesign could not open template because it has been created in a newer version of Adobe InDesign. Click "Convert" and convert and open the document.

I click the Convert button but nothing happens. So, I visit the official Adobe Creative Cloud website and try to download the newer version of InDesign but it loops, I try to uninstall Adobe Creative Cloud and all apps and I get an error as below:

“PHSP_19_0_1” needs to be updated error.

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

"PHSP_19_0_1" needs to be updated error.

I like to know how to perform clean uninstall for Adobe Creative Cloud InDesign so that I can install the latest version of InDesign afterward.

Solution

Download and execute the Adobe Creative Cloud Cleaner tool:

Reference

Adobe Creative Cloud User Guide > Download, install, set up, and update > How and when to use the Creative Cloud Cleaner tool | Advanced steps

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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