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Solved: How do I troubleshoot Xerox VersaLink B405 paper jam frequently?


Xerox VersaLink B405 Monochrome Multifunction Printer recently started to jam on every page. User reports the paper gets stuck just before entering the fuser.

Answer 1: Set the correct paper size in driver

Assuming you are using plain bond (80 gsm) paper. Anything else, especially inkjet paper, can cause paper jam problem and other damage. Do make sure the paper size setting on the printer matches that in the driver.

Answer 2: Remove paper that has unfused toner or blank paper

There are two sensors in the paper path on Xerox VersaLink B405, one for registration and another at the belt transfer roller (BTR). It’s possible one has failed (or the mechanical flag that activates them). The registration sensor would cause jam with blank paper, the BTR sensor would have a partial image awaiting fusing.

Check to see if there is a tiny piece of paper stuck in the fuser area.

Step 1: Open the back of the printer.

Step 2: Remove the fuser.

Step 3: Open the printer up as much as you can.

Step 4: Have a careful look around if any tiny piece of paper stuck in the fuser area.

Answer 3: Replace the fuser

According to the service manual documentation, replacing the fuser was the solution for paper jam on Xerox VersaLink B405.

Service manual attached:  versalink-b400-b405-family-service.pdf

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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