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Solved: How do I troubleshoot FSSO events are not collected by FortiGate after upgrade of Fortiauthenticator to 6.4.5?

This article describes the issue where FSSO events are not collected by FortiGate after the upgrade of FortiAuthenticator to 6.4.5.

Solution: Disable Enable encryption feature

FortiAuthenticator now offers a server-side TLS support option so that FortiGate as an FSSO client can be configured to connect to FortiAuthenticator over a TLS connection, and this is enabled by default after the upgrade.

Step: Disable this by moving the toggle off the Enable encryption option under Fortinet SSO Methods > SSO > General.

Disable this by moving the toggle Enable encryption under Fortinet SSO Methods - > SSO - > General.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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