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Solved: How do I troubleshoot FSSO events are not collected by FortiGate after upgrade of Fortiauthenticator to 6.4.5?

By: Author Alex Lim

Posted on  - Last updated:

Categories Troubleshooting

This article describes the issue where FSSO events are not collected by FortiGate after the upgrade of FortiAuthenticator to 6.4.5.

Solution: Disable Enable encryption feature

FortiAuthenticator now offers a server-side TLS support option so that FortiGate as an FSSO client can be configured to connect to FortiAuthenticator over a TLS connection, and this is enabled by default after the upgrade.

Step: Disable this by moving the toggle off the Enable encryption option under Fortinet SSO Methods > SSO > General.

Disable this by moving the toggle Enable encryption under Fortinet SSO Methods - > SSO - > General.