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Solved: How do I refresh and clear the wad user/group cache on FortiProxy version 7.0.X.

This article describes how to refresh/clear the wad user/group cache on FortiProxy version 7.0.x.

As wad maintains its own cache for user & group information.

In firmware version 7.0.x, the old command to refresh/clear wad user/group cache doesn’t exist.

Step 1: Clear the existing user cache using the below CLI commands:

# diagnose wad user clear

Step 2: Once the user is deauthenticated, run the below commands to refresh/clear the wad cache.

# diag test app wad 2500
# diag test app wad
160: clear cached user info mapping table
161: trigger user cache refreshing
162: trigger group cache refreshing

Step 3: After the cache is cleared and the user is authenticated, the updated user info with the correct group will be reflected. Also, chose to disable the cache globally for LDAP users as a workaround using the below configuration.

# config web-proxy global
set ldap-user-cache disable

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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