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Solved: How do I fix my Samsung smart watch not charge or power on problem?

Are you facing the vexing problem of your Samsung Watch refusing to charge or power on? Whether you’re the proud owner of the latest Galaxy Watch 6, a trusty Galaxy Watch 5, or any other Samsung smartwatch, encountering charging issues can be downright frustrating, especially when your smartwatch plays a vital role in tasks like calorie tracking and more.

Before you consider reaching out to Samsung support, let’s dive into a comprehensive troubleshooting guide. We’ll walk you through a series of steps and solutions designed to get your Samsung Watch back on track, ensuring it powers up and charges as it should. Let’s get started on the path to reviving your Samsung Watch!

Solved: How do I fix my Samsung smart watch not charge or power on problem?

Solution 1: Try Different Chargers and Power Sources

When your Samsung Watch refuses to charge, it’s wise to investigate three key areas: the charger, the charging cord, and the battery. In most cases, the root of the problem lies within one of these components. To get to the bottom of the “Samsung Watch not charging” issue, follow these steps:

Step 1: Swap out the Charger and Cord

Begin by swapping your charger and charging cord with alternatives, if available. This helps pinpoint whether the problem originates from these accessories. Using a different charger and cord can eliminate them as potential culprits.

Step 2: Verify the Power Source

Ensure that the power source you’re using is functioning correctly. Try plugging into a different power outlet or using a reliable power bank. This step helps rule out the possibility of a faulty power source contributing to the issue.

By systematically exploring different chargers and power sources, you can determine if the problem lies there. If these steps don’t resolve the “Samsung Watch not charging” problem, there are further troubleshooting measures to consider, such as a force reboot for your Samsung Watch. Let’s continue to explore solutions to get your watch back in action.

Solution 2: Proper Charging Protocol for Your Galaxy Watch

Charging your Galaxy Watch correctly is essential to ensure it powers up effectively. Here are detailed steps and recommendations for successful charging:

Step 1: Positioning Matters

When charging your Galaxy Watch using a wireless charger, make sure the backside of your watch is correctly aligned with the center of the charger. This precise alignment is crucial for efficient charging. Avoid using third-party charging accessories that lack Samsung certification, as they may not charge your watch reliably and could potentially harm the watch or its battery.

Step 2: Preferred Charging Setup

For optimal charging performance, we strongly advise using the wireless charging cable that comes with your Galaxy Watch, along with a compatible USB wall charger or adapter. This combination ensures safe and efficient charging. If, unfortunately, your Galaxy Watch’s wireless charger goes missing or becomes damaged, it’s wise to purchase a certified replacement from Samsung’s official store.

Step 3: Check Wireless PowerShare Compatibility

If you’re attempting to charge your Galaxy Watch via Wireless PowerShare from your Samsung phone, consider the following:

  • Ensure your phone’s battery level is above 30%. Galaxy Watches (and other devices) won’t charge via Wireless PowerShare if the phone’s battery is below this threshold.
  • Place your watch horizontally on the back of your Samsung phone and align it correctly. Wait for it to begin charging. If it doesn’t charge, check if there’s any case or protective covering on the back of your phone, as this could interfere with the charging process. Removing such accessories can help.

It’s important to note that the compatibility of Wireless PowerShare depends on your specific Galaxy Watch model. Here’s a list of Galaxy Watch models that support this feature:

  • Gear S3
  • Gear Sport
  • Galaxy Watch
  • Galaxy Watch Active
  • Galaxy Watch Active2
  • Galaxy Watch3
  • Galaxy Watch4
  • Galaxy Watch4 Classic
  • Galaxy Watch5
  • Galaxy Watch5 Pro and newer models

By following these charging guidelines and troubleshooting steps, you can ensure your Galaxy Watch charges efficiently and effectively, so you can enjoy uninterrupted use of your smartwatch.

Solution 3: Experiment with a Different Power Source

For Samsung Galaxy Watches, the charging setup typically involves a wireless charger. However, there are some essential considerations regarding power adapters and outlets.

Experiment with a Different Power Source

Let’s explore the steps to troubleshoot charging issues:

Step 1: Choose the Right Adapter

Samsung Galaxy Watches do not come with a wall charger or power adapter in the box; these need to be purchased separately. It’s crucial to select a compatible power adapter or wall charger. Be mindful of the output ratings, as power adapters with an output below 5 Volts and 1 Ampere (5V, 1A) may not charge your Galaxy Watch effectively.

Step 2: Swap Adapters and Check

To determine if the issue lies with the power adapter, connect your wireless charger to a different adapter with a higher output rating. This step can help identify whether the adapter might be the source of the charging problem.

Step 3: Verify the Power Source

Ensure that the power source itself, whether it’s a wall socket, power strip, or other outlets, is switched on and functioning correctly. Sometimes, the power source itself can be the culprit. If you suspect an issue, try charging your Galaxy Watch from a different power outlet to see if the problem persists.

By exploring these steps and ensuring you have the right power adapter and functional power source, you can address potential charging issues with your Samsung Galaxy Watch. Effective charging is essential for keeping your smartwatch powered and ready for action.

Solution 4: Maintain Cleanliness for Effective Charging

To ensure your Samsung Galaxy Watch charges correctly, it’s essential to keep both the watch and the wireless charger clean.

Maintain Cleanliness for Effective Charging

Here’s how to maintain cleanliness for effective charging:

Step 1: Inspect for Foreign Material

Examine the back of your Galaxy Watch and the surface of the wireless charger. Sometimes, foreign materials like dirt, debris, or lint can accumulate, hindering the charging process. These obstructions can disrupt the connection between the watch and the charger.

Step 2: Use a Clean and Dry Cloth

To remedy this, use a clean and dry cloth to gently wipe the back of your Galaxy Watch and the surface of the wireless charger. Ensure that both the watch and charger are free from any particles that might impede the charging connection.

By regularly cleaning your Galaxy Watch and wireless charger, you can maintain a clear and uninterrupted charging process. This simple step can help ensure your smartwatch stays powered up and ready for your daily activities.

Solution 5: Allow Your Watch to Cool

Samsung Galaxy Watches are equipped with a built-in thermal protection system to safeguard against overheating during charging. If you encounter a situation where your Galaxy Watch stops charging unexpectedly, it might be due to this protective mechanism.

Allow Your Watch to Cool

Here’s what to do:

Step 1: Disconnect and Cool Down

If your Galaxy Watch stops charging suddenly, disconnect it from the wireless charger immediately. Allow the watch to cool down naturally for a duration of 10-15 minutes.

Step 2: Retry Charging

After the cooling period, place your watch back on the charger and check if it starts charging again. In many cases, this brief cooling period allows the thermal protection system to reset, and your watch can resume charging without issues.

Step 3: Consider Replacement

If the problem persists, it’s advisable to consider replacing your USB power adapter or wireless charger. Using non-certified accessories can lead to overheating during charging and pose a risk to your Galaxy Watch’s battery and overall functionality.

To ensure the safety and longevity of your watch, always use certified accessories and follow these guidelines for addressing charging interruptions effectively. Keeping your watch at the right temperature is essential for maintaining its health and performance.

Solution 6: Reboot Your Galaxy Watch

If your Galaxy Watch is powered on but still won’t charge, performing a reboot can help resolve the issue. Here’s how to reboot your watch:

Step 1: Disconnect from Charger: Before initiating the reboot, disconnect your Galaxy Watch from the wireless charger.

Step 2: Swipe and Turn Off: Swipe down from the watch face to access the quick settings menu. Tap the Power icon. Select “Turn Off” to power down your watch.

Swipe down from the watch face to access the quick settings menu. Tap the Power icon. Select "Turn Off" to power down your watch.

Step 3: Wait and Power On: Allow your watch to remain powered off for approximately 15 seconds. After this brief interval, press and hold the Power button for 3-5 seconds to turn it back on.

Step 4: Force Restart (if necessary): In cases where your watch is unresponsive or frozen, you may need to force a restart. To do this:

  • Press and hold both the Power and Home buttons simultaneously for at least 7-10 seconds.
  • Release both buttons when you see a “Rebooting…” message on your watch screen.

Step 5: Reconnect and Test Charging: After completing the reboot, reconnect the wireless charger to a power outlet and place your Galaxy Watch on its charger. Verify if it begins charging properly.

By following these steps, you can potentially resolve charging issues with your Galaxy Watch, ensuring that it powers up as expected and is ready for your daily use. If the problem persists, don’t worry; there are more solutions to explore to address your charging concerns effectively.

Solution 7: Force Reboot Your Samsung Watch

If you’re facing persistent issues with your Samsung Watch, a force reboot can often help resolve them. Here’s how to perform a force reboot on your watch:

Step 1: Press and Hold the Keys

Locate the Power key on your watch (it’s also referred to as the Home key). Press and hold the Power key and the Back key simultaneously. Do not select “Power off” or “Restart” when these options appear on the screen during this process.

Locate the Power key on your watch (it's also referred to as the Home key). Press and hold the Power key and the Back key simultaneously. Do not select "Power off" or "Restart" when these options appear on the screen during this process.

The duration for which you need to hold down the keys can vary depending on your specific watch model. On some models, it may take up to 30 seconds for the “Rebooting…” message to appear.

Step 2: Release the Power Key

When the “Rebooting…” message appears on the screen, release the keys you were holding down. Your watch’s screen will go dark, and then it will begin the reboot process.

During the reboot, if your watch is connected to your phone, the devices may temporarily disconnect. This is a normal part of the reboot process.

Performing a force reboot can help resolve various issues, including charging problems, and can get your Samsung Watch back in working order. If the issue persists, continue exploring the solutions to address your specific problem effectively.

Solution 8: Update Your Galaxy Watch Software

Outdated or buggy software can lead to various performance issues, including problems with charging. Updating your Galaxy Watch’s software can often resolve these issues. Here’s how to update your watch’s software:

Method 1: Using Your Galaxy Watch

Step 1: Connect your Galaxy Watch to a Wi-Fi network.

Step 2: Open the “Settings” app on your watch.

Step 3: Scroll down and select “Software Update.”

Step 4: Tap “Download and Install.”

Update Your Galaxy Watch Software

Method 2: Using the Galaxy Wearable App (Android Devices)

Step 1: Ensure your Galaxy Watch is connected to your Android device via the Galaxy Wearable app.

Step 2: Open the Galaxy Wearable app on your Android device.

Step 3: Navigate to “Watch settings” within the app.

Step 4: Select “Watch software update.”

Step 5: Tap “Download and install.”

Using the Galaxy Wearable App (Android Devices)

Wait for your smartwatch or the Galaxy Wearable app to check for new software updates. If any updates are available, follow the on-screen prompts to download and install them.

Updating your watch’s software can not only resolve charging issues but also improve overall performance and functionality. It’s an essential step to ensure your Galaxy Watch operates smoothly and efficiently.

Solution 9: Backup and Factory Reset – Safeguard Your Data

Before taking any further action, it’s crucial to preserve your Galaxy Watch’s data and then perform a factory reset. This step is important to rule out software-related issues and ensure that your personal information and settings are secure. Here’s a more detailed explanation:

Data Backup

Begin by creating a backup of your Galaxy Watch’s data, including settings, apps, and any important information. This backup serves as a safety net to prevent data loss during the factory reset process.

Step 1: To back up your data, access the “Settings” on your watch.

Step 2: Navigate to the “Backup and Restore” or “Data Backup” option.

Step 3: Follow the on-screen instructions to create a backup of your watch’s data. This may involve syncing with your Samsung account or another backup method.

Factory Reset

After successfully backing up your data, it’s time to perform a factory reset on your Galaxy Watch. This process will revert your watch to its default settings, eliminating any potential software glitches that might be causing the charging issue.

Step 1: To initiate the factory reset, go to the “Settings” on your watch.

Step 2: Locate the “General” or “Reset” option, depending on your watch model.

Step 3: Select “Factory Reset” or “Reset Device.”

Step 4: Follow the prompts to confirm the reset, and allow your watch to reset to its factory state.

By following these steps, you ensure that your data is secure and that your Galaxy Watch starts with a clean slate. After the factory reset, you can attempt to charge your watch again to see if the issue persists. If the problem continues, proceed to contact Samsung’s customer support or visit an authorized service center for further assistance.

Solution 10: Get Your Watch Serviced

If none of the troubleshooting steps mentioned earlier have resolved the charging issue with your Galaxy Watch, it may be necessary to seek professional assistance. Here’s what to do if your watch still won’t charge or power on:

Contact Samsung Support or Visit an Authorized Service Center

If the problem persists even after a factory reset, it’s time to reach out to Samsung’s customer support. You can contact them through their official customer support channels or visit an authorized service center. They will be able to provide professional evaluation and repair services.

Warranty Consideration

If your Galaxy Watch is still under warranty, Samsung may provide repair or servicing free of charge. However, it’s important to note that damages caused by non-certified charging accessories may not be covered by the warranty.

Possible Hardware Issues

If your Samsung Watch refuses to charge or power on despite trying various chargers and power sources, it’s possible that a hardware issue is at play. This could include a depleted battery, a defective motherboard, or a malfunctioning charging coil.

In such cases, it’s essential to rely on Samsung’s expertise and professional service to diagnose and resolve the problem. Don’t hesitate to seek assistance to ensure your Galaxy Watch gets the necessary attention and repair it requires.


In conclusion, if you’re facing charging issues with your Samsung Galaxy Watch, there are several troubleshooting steps you can take to resolve the problem. Remember to avoid using non-certified charging accessories, as they can cause damage to your Galaxy Watch’s battery and functionality. By following these steps and seeking professional assistance when needed, you can address charging issues and enjoy uninterrupted use of your Samsung Galaxy Watch.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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