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Solved: How do I fix map server connectivity issue?

This article describes how to resolve FortiAnalyzer map server connectivity issue.

Scope

FortiAnalyzer.

Solution

Step 1: When editing a device in FortiAnalyzer Device Manager, an error message ‘Cannot connect to the map server’ will be shown if FortiAnalyzer does not have proper Internet access and DNS resolution.

When editing a device in FortiAnalyzer Device Manager, an error message 'Cannot connect to the map server' will be shown if FortiAnalyzer does not have proper Internet access and DNS resolution.

Step 1: FortiAnalyzer requires external connectivity over TCP port 443 (HTTPS) along with proper DNS resolution in order to communicate with map server domain.

The user may use the Google DNS temporarily and verify if FortiAnalyzer can resolve the DNS.

# config system dns
set primary 8.8.8.8
end

Step 3: Once Fortianalyzer has proper Internet access as well as the correct DNS resolution, validate it by pinging the map server domain.

# exe ping mapserver.fortinet.com

Step 4: Once FortiAnalyzer is able to successfully resolve the map server domain, the device location should be updated accordingly.

If the device location is yet to be updated, the user may reboot the FortiAnalyzer and verify the result again.

If the device location is yet to be updated, the user may reboot the FortiAnalyzer and verify the result again.

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