While the user tries to join the meeting using the Zoom Cloud Meeting application on the desktop, “An unknown error occurred” with “error code 1132”. The 1132 unknown error dialogue box includes a Join from browser button but is still unable to join the meeting when using the browser. The error code 1132 occurred may be due to your account being blacklisted by the Zoom platform for violating service terms.
Join Zoom meeting using the browser, restarting the PC, and uninstalling the Zoom desktop app completely but still not working.
The detailed error message is below:
An unknown error occurred
Error code: 1132
Follow below solution steps to resolve Zoom 1132 unknown error issue.
- Blacklisted by Zoom due to service term violation
- Windows Defender Firewall prevents Zoom from establishing the connection
- Outdated Zoom application with bug
Solution 1: Update Zoom
Step 1: Open the Zoom desktop application and sign in to your account.
Step 2: Click on the profile picture.
Step 3: Click on the Check for Updates option from the drop-down menu.
Step 4: If there is a new update available, Zoom will download the update and install it.
Solution 2: Add New Windows User Account
Step 1: Open the Start Menu.
Step 2: Search for the Control Panel and open it.
Step 3: Click on the Uninstall a program option under Programs and features.
Step 4: Double-click on Zoom from the application list.
Step 5: Follow the on-screen instruction to uninstall Zoom.
Step 6: After Zoom is uninstalled, open up the Control Panel again.
Step 7: Click on the Change account type option under User Accounts.
Step 8: Click on the Add a new user in PC Settings option.
Step 9: Click on the Add someone else to this PC option and follow the on-screen instruction to add a new user account.
Step 10: Restart your PC.
Step 11: Login into the new user account.
Step 12: Download the Zoom desktop client from the Zoom official website.
Step 13: Install the Zoom application and sign in to your account.
Step 14: In case the issue is resolved, create a new text file and open it.
Step 15: Paste the following code into the text file:
runas /user:USERNAME “PathToZoom” UserPassword
* Replace USERNAME and UserPassword with the credentials of the new user account.
* Paste the path to the Zoom.exe file in place of PathToZoom.
Step 16: Save the file as an executable file with .bat extension.
Step 17: Double-click this execute the batch script to start the Zoom application as a different user from your original user account.
Solution 3: Change Zoom Rule in Windows Defender Firewall
Step 1: Open the Start Menu.
Step 2: Search for the Windows Defender Firewall and open it.
Step 3: Click on the Advanced settings option on the left-hand pane.
Step 4: Click on the Inbound Rules option.
Step 5: Double-click on each Zoom rule and go to the Protocols and Ports tab.
Step 6: Change the Protocol type to Any.
Step 7: Click on Apply button and OK button to save the changes.
Step 8: Restart the Zoom application.