Table of Contents
Problem Symptom
Many users start to experience Windows 10 unexplained shuts down or restart randomly without giving any error message or no apparent reason. Follow the below troubleshooting solution steps to resolve Windows randomly shut down or restart problem.
Content Summary
Solution 1: Disable fast startup
Solution 2: Disable sleep mode
Solution 3: Update drivers
References
Solution 1: Disable fast startup
Step 1: Type power and sleep in the Search bar.
Step 2: Click on the Power & sleep settings in the search results.
Step 3: Click on the Additional power settings link at the right side of the Power & sleep window under Related settings.
Step 4: Click on the Choose what power button does link.
Step 5: Click on the Change settings that are currently unavailable link.
Step 6: Scroll down and uncheck Turn on fast startup (recommended) under Shutdown settings section.
Step 7: Click on the Save changes button.
Solution 2: Disable sleep mode
Step 1: Type power and sleep in the Search bar.
Step 2: Click on the Power & sleep settings in the search results.
Step 3: Under the Sleep section, click on the dropdown menu for the On battery power, PC goes to sleep after and switch it to Never.
Step 4: Under the Sleep section, click on the dropdown menu for the When plugged in, PC goes to sleep after and switch it to Never.
Solution 3: Update drivers
Step 1: Go to the Windows desktop and right-click on the This PC.
Step 2: Select the Manage option from the context menu.
Step 3: Click on Device Manager on the left sidebar in Computer Management windows.
Step 4: Right-click on each device and choose the Update driver option in the context menu.
Step 5: Click on the Search automatically for the drivers or Search automatically for updated driver software option.
Step 6: Windows will start to look for a newer version of the driver from the Internet. If available, you will be prompted about the same.
Step 7: If the newer version of the driver found, proceed with the installation.
Step 8: Restart your PC.
References
Microsoft Community > Windows 10 – Unexpected shutdown and reboot.