The unknown error with “Code 8000FFF” occurs on Windows 7 when users try to install pending updates through WU or WSUS. Usually, KB3212646 is the update that ends up triggering this error code caused by a bug that Microsoft has patched. Run the Windows Update troubleshooter and apply the recommended fix that may resolve this error or manually install the KB3212646 update downloaded from Windows Update Catalog. Follow the below resolution to eliminate this unknown update error.
Table of Contents
Solution 1: Windows Update Troubleshooter
- Press Windows key + R to open a Run dialog box.
- Type
control
and press Enter to open Control Panel. - Type
troubleshoot
in the search bar, click on the Troubleshooting tab to expand the list of integrated troubleshooters. - In the Troubleshoot computer Problem page, click on System and Security.
- Click on Windows Update under the Windows category.
- Click on the Advanced button.
- Check the box associated with Apply repairs automatically. Then click the Next button to proceed.
- Wait until the initial scan is complete, then click on Apply this fix.
- Once the process is complete, proceed to restart the computer.
Solution 2: Reset Windows Update Component
- Press Windows key + R to open a Run dialog box.
- Type
cmd
then press Ctrl + Shift + Enter to open an elevated CMD Prompt. When you’re prompted by the UAC (User Account Control), click Yes to grant admin access. - Type the following commands in order and press Enter after each line to stop the Windows Update, MSI Installer, Cryptographic, and BITS services:
net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver
- Try to install the update.
Solution 3: Install KB3212646 and KB3177467 Update Manually
- Download KB3212646 update from Microsoft Update Catalog. Look for the appropriate driver, CPU architecture and the Windows version that you’re using.
- Click on the Download button associated with it to start the download.
- Navigate to the location where you downloaded the KB3212646 Update, right-click on the .inf file and choose Install from the context menu.
- Follow the on-screen instructions to complete the installation.
- Restart the computer after installation completed.
- Download KB3177467 Update from Microsoft Update Catalog then perform Step 3 to Step 5.
Solution 4: Execute SFC and DISM scans
- Press Windows key + R to open a Run dialog box.
- Type
cmd
then press Crl + Shift + Enter to open a Command Prompt with admin privileges. When you are prompted by the UAC (User Account Control), click Yes to grant administrative privileges - Type the following commands and press Enter after each one to initiate DISM (Deployment Image Servicing and Management) scan and repair:
Dism.exe /online /cleanup-image /restorehealth Dism.exe /online /cleanup-image /scanhealth
- Once the DISM scan and repair is completed, close the elevated CMD window and restart the computer.
- Perform Step 1 and Step 2 to open an elevated Command Prompt again.
- Type the following command to initiate SFC (System File Checker) scan:
sfc /scannow
- After the scan is completed, restart the computer.