Solved: How do I fix Microsoft Solitaire Collection Sign In Error Code 1170000?

Problem: After entering the username and password in Microsoft Solitaire, the game app hangs for a long time after that return the Microsoft Solitaire sign in error with error code 1170000.
The detail error message as below:

Sign In Error
We could not sign you in to Xbox Live. Please check the Microsoft Solitaire Collection FAQ at https://aka.ms/mssolitairefaq and refer to error code: 1170000.

Sign In Error. We could not sign you in to Xbox Live. Please check the Microsoft Solitaire Collection FAQ at https://aka.ms/mssolitairefaq and refer to error code: 1170000.
Sign In Error. We could not sign you in to Xbox Live. Please check the Microsoft Solitaire Collection FAQ at https://aka.ms/mssolitairefaq and refer to error code: 1170000.
Sign In Error. We could not sign you in to Xbox Live. Please check the Microsoft Solitaire Collection FAQ at https://aka.ms/mssolitairefaq and refer to error code: 1170000.
Sign In Error. We could not sign you in to Xbox Live. Please check the Microsoft Solitaire Collection FAQ at https://aka.ms/mssolitairefaq and refer to error code: 1170000.

Follow below solution steps to resolve Microsoft Solitaire sign in error 1170000.

Content Summary

Potential Causes
Solution 1: Check for Updates
Solution 2: Check Xbox Live Services Status
Solution 3: Restart Device and Relaunch the Game
Solution 4: Reset Microsoft Solitaire Collection App
Solution 5: Reset Microsoft Store via CMD
Solution 6: Reset Microsoft Store via Settings menu
Solution 7: Run Windows App Troubleshooter
Solution 8: Re-register the app
Solution 9: Uninstall and Reinstall Xbox Console Companion
Solution 10: Sign in to the new Xbox (Beta) app for Windows 10 PC
Solution 11: Install Xbox Identity Provider
Reference

Potential Causes

The cause of the sign in error 1170000 is usually related to the registration of the Xbox Live app or there’s an update available or Xbox Live services are down.

Solution 1: Check for Updates

For Windows:

Click the […] in the top right-hand corner > Downloads and updates > Get updates > Update all.

Microsoft Store check for updates
Microsoft Store check for updates

For Android/iOS:

These can be found in the store app on your device.

Solution 2: Check Xbox Live Services Status

Check the Xbox Live services and see if it’s down. If that’s the case, you’ll need to wait it out for the services to be back up and running.

Step 1: Open the browser and visit the Xbox Live Status page.

Step 2: Verify whether any of the services are currently unavailable.

Xbox Live Status page
Xbox Live Status page

Step 3: If an exclamation point show next to certain services, then wait a while before trying to sign in again or use Xbox One Offline mode to access the game media library.

Solution 3: Restart Device and Relaunch the Game

For Windows:

Step 1: Restart your device from the power menu.

Restart Windows
Restart Windows

Step 2: Relaunch game.

For Android/iOS:

Step 1: Launch the Xbox app to verify that you’re logged in.

Step 2: Launch the Microsoft Solitaire Collection. If an error code box pops up do not click Try Again or Cancel, just close and relaunch the app.

Step 3: Once relaunched there should be a pop up that says:

{game} wants to use xboxlive.com to sign in’.

Step 4: Click Continue to launch the Xbox live web page.

Step 5: Click Sign in or Continue if your information is already saved.

Step 6: Click Let’s Play!.

Solution 4: Reset Microsoft Solitaire Collection App

Step 1: Press Windows + R to open up a Run dialogue box.

Step 2: Type ms-settings:appsfeatures, press Enter to open up the Apps & Features tab in the Settings menu.

Step 3: Look for Microsoft Solitaire Collection in the app list and click on it.

Step 4: Click the Advanced options hyperlink below it.

Advanced options for Microsoft Solitaire Collection
Advanced options for Microsoft Solitaire Collection

Step 5: Click the Reset button, then confirm to initiate the process to clean up the Microsoft Solitaire Collection Cache.

Click Reset button for Microsoft Solitaire Collection
Click Reset button for Microsoft Solitaire Collection

Refer to Microsoft Community > Resetting Microsoft solitaire collection statistics

Solution 5: Reset Windows Store via CMD

Step 1: Press Windows + R to open up a Run dialogue box.

Step 2: Type cmd then press Ctrl + Shift + Enter to open up an elevated CMD window. If User Account Control prompt, then click Yes to grant administrative privileges.

Step 3: Type wsreset.exe inside the CMD prompt and press Enter to reset the Windows Store component.

Step 4: Close the elevated CMD window and restart the computer.

Solution 6: Reset Windows Store via Settings menu

Step 1: Press Windows + R to open up a Run dialogue box.

Step 2: Type ms-settings:appsfeatures, press Enter to open up the Apps & Features tab in the Settings menu.

Step 3: Look for Microsoft Store in the app list and click on it.

Step 4: Click the Advanced options hyperlink below the Microsoft Store entry.

Advanced options hyperlink below the Microsoft Store entry in app list
Advanced options hyperlink below the Microsoft Store entry in app list

Step 5: Click the Reset button, then confirm to initiate the process to clean up the Microsoft Store Cache.

Reset Microsoft Store app
Reset Microsoft Store app

Step 6: Restart the computer.
* If you receive an error:

Windows cannot find ‘ms-windows-store:PurgeCaches’. Make sure you typed the name correctly, and then try again

You will need to re-register the Windows Store app by running the following command in an elevated command prompt window: powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

Solution 7: Run Windows Store App Troubleshooter

Step 1: Press Windows + R to open up a Run dialogue box.

Step 2: Type control.exe /name Microsoft.Troubleshooting or ms-settings:troubleshoot, press Enter to open up the Troubleshooting tab in the Settings menu.

Step 3: go to Find and Fix other problems section > Windows Store Apps > Run the troubleshooter button.

Problem found in Windows Store Apps Troubleshooter
Problem found in Windows Store Apps Troubleshooter

Step 4: Wait until the initial scan is complete, click Apply this fix button to apply the repair.

Step 5: Restart the computer.

Solution 8: Re-register the Microsoft Store App

Step 1: Press Windows + R to open up a Run dialogue box.

Step 2: Type powershell then press Ctrl + Shift + Enter to open up an elevated PowerShell window. If User Account Control prompt, then click Yes to grant administrator privileges.

Step 3: Type or copy and paste in the command below and press Enter: Get-AppxPackage -allusers *MicrosoftSolitaireCollection* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Step 4: Try sign in Microsoft Solitaire Collection.

Step 5: If still getting the sign in error, execute below command in PowerShell console to re-registering all Microsoft Store apps: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Solution 9: Uninstall and Reinstall Xbox Console Companion

Step 1: Press the Windows + I to open Settings.

Step 2: Go to Apps > Apps and Features > Xbox Console companion.

Step 3: Click on the app entry.

Step 4: Click the Uninstall button.

Uninstall Xbox Console companion
Uninstall Xbox Console companion

Or execute the remove app package command for Xbox app using PowerShell with admin privileges: Get-AppxPackage *xboxapp* | Remove-AppxPackage

Step 5: Download the app again from Microsoft Store and install it.

Solution 10: Sign in to the new Xbox (Beta) app for Windows 10 PC

Xbox Beta provide a better experience to the gamers and sometimes you need to sign in to the Xbox Beta app to access other gaming applications.

Step 1: Open the Microsoft Solitaire collection and click on Sign in.

Step 2: When you encounter the error you might see a promotional pop-up – New Xbox app for Windows 10. Click on DOWNLOAD THE APP button. If the pop up is not showing then click the Xbox beta app.

Step 3: Sign in there with an Xbox account user ID and password.

Step 4: Click DOWNLOAD THE APP button.

Step 5: Install it by double-click the XboxInstaller.exe and following the instructions to complete the installation.

Step 6: Sign in to the Xbox Beta app.

Step 7: Sign in to Microsoft Solitaire Collection.

Solution 11: Install Xbox Identity Provider

Install Xbox Identity Provider which enables PC games to connect to Xbox Live.

Reference

Microsoft Casual Games > Error Code Look Up > Error Code 1170000
Microsoft Casual Games > Support
Xvox > Games & apps > Microsoft Casual Games FAQ

Tommy Droste Published by Tommy Droste

, Windows Insider MVP, MCITP EA and SA, studied Information System Engineering and is a keen follower of the Windows ecosystem. I have operates a computer software workshop.