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Solved: How do I fix QuickBooks could not initialize license properties error 3371 “could not load the license data”

Problem Symptom

I am unable to activate or open QuickBooks Desktop due to license related error. The detailed error message is as below:

Could not initialize license properties

[Error 3371, StatusCode -111118] QuickBooks could not load the license data. This may be caused by missing or damaged files.

For troubleshooting steps, note the error and type the followin in a Web browser window:
www.quickbooks.com/support/register.html

[Error 3371, StatusCode -111118] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties

[Error 3371, StatusCode -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Click here for steps to troubleshoot.

[Error 3371, StatusCode -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Error Number: Error 3371
Error Name: QuickBooks Error 3371
Error Description: Error 3371: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.
Developer: Intuit Inc.
Software: QuickBooks
Applies to: Windows XP, Vista, 7, 8

Error 3371: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.

Follow the below solution steps to resolve “RuntimeError: await wasn’t used with future” issue.

Content Summary

Potential Causes
Solution 1: Install the latest Windows updates
Solution 2: Fix with QuickBooks Tool Hub
Solution 3: Manually delete the Entitlement file to reenter license and product info
Solution 4: Clean install QuickBooks Desktop
Solution 5: Repair or reinstall Microsoft .NET Framework
Solution 6: Repair Microsoft MSXML (Microsoft XML Core Services) DLL files
Solution 7: Escalate to technical support
Solution 8: Save before importing the .QBO file
Reference

Potential Causes

  • Component or file needed by QuickBooks Desktop to run is damaged or missing such as QBregistration.dat which is a QuickBooks Desktop installation file that contains QuickBooks’ license information that needs to be retrieved and validated every time QuickBooks Desktop is made active.
  • The damaged MSXML component caused QuickBooks Desktop unable to retrieve the information in the Qbregistration.dat file allowing QB to open.
  • MSXML 4 is either not installed or damaged.
  • Microsoft Core XML Services DLL (MSXML.dll) file is missing, damaged, or unregistered.
  • Microsoft .NET Framework has an issue causing QuickBooks not to work properly.
  • The antivirus program quarantines some QuickBooks Desktop files.
  • Outdated Windows operating system.
  • Damaged or corrupted Windows system files.
  • Right Networks and QuickBooks Enterprise with WebConnect users may experience this error if open the file without saving first.

Solution 1: Install the latest Windows updates

Step 1: Click the Windows logo.

Step 2: Select All Programs.

Step 3: Click the Windows Update.

Click the Windows Update.

Step 4: After installing the updates, restart your computer.

After installing the updates, restart your computer.

Step 5: Install the QuickBooks.

Step 6: Update QuickBooks desktop again.

Update QuickBooks desktop again.

Refer to Windows Update: FAQ on how to update your version of Windows from Microsoft,

Solution 2: Fix with QuickBooks Tool Hub

The QuickBooks Tool Hub helps fix common errors.

Step 1: Close the QuickBooks before installing the QuickBook Tool Hub.

Note: Recommended to use QuickBooks Tool Hub on Windows 10, 64-bit for the best experience.

Step 2: Download QuickBooks Tool Hub.

Step 3: Double-click to open the downloaded file (QuickBooksToolHub.exe).

Step 4: Follow the on-screen steps to install, accept and agree to the Intuit’s license agreement.

Step 5: After the installation finish, double-click the QuickBooks Tool Hub shortcut icon on the Windows desktop to open it.

After the installation finish, double-click the QuickBooks Tool Hub shortcut icon on the Windows desktop to open it.

Alternatively, you can search in Windows for QuickBooks Tool Hub and select the program.

Alternatively, you can search in Windows for QuickBooks Tool Hub and select the program.

Step 6: Choose Quick fix my program option from Program Problems tab.

After that choose Quick fix my program option from Program Problems tab.

Step 7: Now, click on the OK.

Step 8: Select the Installation Issues option in the QuickBooks Tool Hub program.

Step 9: Select the 3371 Error Fix.

Select the Installation Issues option in the QuickBooks Tool Hub program. Select the 3371 Error Fix.

Step 10: Select the OK.

Step 11: Start QuickBooks Desktop and open your data file to inspect whether the error got fixed.

Solution 3: Manually delete the Entitlement file to reenter license and product info

Step 1: Initially make sure to close the QuickBooks desktop software.

Initially make sure to close the QuickBooks desktop software.

Step 2: Close all running QuickBooks processes.

Step 3: Open the Windows Start menu.

Step 4: Type Run into the search box and open the Run app.

Step 5: Type C:\ProgramData\Intuit\Entitlement Client\v8 in the Run box and press the Enter key. If this doesn’t open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.

Type C:\ProgramData\Intuit\Entitlement Client\v8 in the Run box and press the Enter key. If this doesn't open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.

Step 6: Press the Ctrl + Shift + Esc keys together to open the Task Manager.

Step 7: Switch to the Processes tab.

Step 8: Search for the QBW32.EXE process.

Step 9: Choose the process and then click the End Task button.

Step 10: Locate a file called EntitlementDataStore.ecml. Right-click on the file and select the Delete option from the context menu. Select the Yes to proceed.

Locate a file called EntitlementDataStore.ecml.

Step 11: Open QuickBooks and your company file.

Step 12: Follow the on-screen instructions to register QuickBooks again.

Note: If QuickBooks Point of Sale is installed on the same computer, follow the steps to register it again.

Solution 4: Clean install QuickBooks Desktop

Step 1: Download the installer for your version of QuickBooks.

Step 2: Gather license number, product year and version.

Step 3: Open the Windows Start menu.

Step 4: Type Control Panel into the search and open the Control Panel.

Step 5: Go to the Programs and Features.

Step 6: Select the Uninstall a Program.

Step 7: Select your version of QuickBooks Desktop you want to uninstall from the list of programs.

Step 8: Select the Uninstall/Change and then Remove.

Step 9: Select Next. If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).

Step 10: When you’re done, reinstall QuickBooks Desktop.

When you’re done, reinstall QuickBooks Desktop.

Solution 5: Repair or reinstall Microsoft .NET Framework

Windows 10, 8.1, and 8

Step 1: Close all open programs.

Step 2: Open the Windows Start menu.

Step 3: Type Control Panel into the search and open the Control Panel.

Step 4: Go to the Programs and Features.

Step 5: Select the Uninstall a Program.

Step 6: Select the Turn Windows features on or off.

Step 7: Find the .NET Framework on the list.

Step 8: Check the settings for both .NET Framework 4.5 (or later) and .NET Framework 3.5 SP1.

Note: The steps to fix .NET. Framework 4.5, 4.6, 4.7, and 4.8 are the same.

If the .NET Framework 4.5 (or later) checkbox isn’t checked:

Step 1: Select the checkbox to turn on .NET Framework 4.5 (or later).

Step 2: Select OK to save your changes.

Step 3: Restart the Windows.

If the .NET Framework 4.5 (or later) checkbox is already checked:

Step 1: Select the checkbox to turn off .NET Framework 4.5 (or later). Don’t turn it back on.

Step 2: Select OK to save your changes.

Step 3: Restart the Windows.

Step 4: When you’re signed in back into Windows, follow the steps to turn on .NET Framework 4.5 again.

Repair or reinstall Microsoft .NET Framework

If the .NET Framework 3.5 SP1 checkbox isn’t checked:

Step 1: Select the checkbox to turn on .NET Framework 3.5 SP1.

Step 2: Select OK to save your changes.

Step 3: Restart the Windows.

If the .NET Framework 3.5 SP1 checkbox is already checked:

Step 1: Select the checkbox to turn off .NET Framework 3.5 SP1. Don’t turn it back on.

Step 2: Select OK to save your changes.

Step 3: Restart the Windows.

Step 4: When you’re signed in back into Windows, follow the steps to turn on .NET Framework 3.5 SP1 again.

Solution 6: Repair Microsoft MSXML (Microsoft XML Core Services) DLL files

To register MSXML in 64-Bit operating system, perform the following steps:

Step 1: Select the Windows Start menu and type cmd.

Step 2: Right-click the command prompt and select the Run as Administrator option from the context menu.

Step 3: At the C: prompt, enter cd\windows\syswow64.

Step 4: Type regsvr32 MSXML6.dll and press the Enter key.

Step 5: Install QuickBooks Desktop.

To register MSXML in 32-Bit operating system, perform the following steps:

Step 1: Press Windows + R key to open the Run command.

Step 2: Type in cmd, then press the Enter key.

Step 3: Type regsvr32 MSXML6.dll, then press the Enter key.

Step 4: Install QuickBooks Desktop.

Solution 7: Escalate to technical support

You’ll need to work with a qualified IT professional or contact Microsoft. There may be damage to your Windows Operating System.

Solution 8: Save before importing the .QBO file

This fix is only applicable to Right Networks and QuickBooks Enterprise with WebConnect users.

Reference

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