Table of Contents
Problem Symptom
If you experience the error code C7361-1253 while trying to watch Netflix streaming on the Google Chromebook or Chromebox, it typically points to an issue with the content you’re trying to watch. Follow the troubleshooting steps below to resolve the issue.
The detailed error message is as below:
Pardon the interruption
Sorry, we’re having trouble with your request.
Error Code C7361-1253
Follow the below solution steps to resolve the Netflix streaming interruption error code C7361-1253 issue.
Content Summary
Solution 1: Check if other TV shows or movies work
Solution 2: Shut down your computer
Solution 3: Are you using Bluetooth?
Solution 1: Check if able to play other TV show or movie
If you get the same problem with other TV shows or movies, skip these steps.
If you are able to play another TV show or movie successfully, you can report to Netflix about the problem.
go to the Viewing Activity page and select the “Report a Problem” link next to the title that did not work. If you do not see the “Report a Problem” link, the problem has automatically been reported.
Step 1: Login to Netflix using the web browser.
Step 2: Go to the Viewing Activity option in the account.
Step 3: Find the TV show or movie with the issue in the list.
Step 4: Click the Report a Problem link next to the title that did not work.
Step 5: Follow the instructions, then click the Submit Report button.
Netflix content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.
Solution 2: Reboot your computer
Step 1: Shut down your computer completely through the menu:
- For Mac: At the top left, click the Apple menu > Shut Down.
- For Windows: From the Start menu, click Power > Shut down.
- For Chromebook: From the bottom right, click on the time > Sign out > Shut down.
Step 2: Leave your computer off for at least 10 seconds.
Step 3: Turn it back on, then try to play your movie or TV show in Netflix again.
Solution 3: Are you using Bluetooth?
If you are using a Bluetooth speaker or headset:
Step 1: Disconnect it from your device.
Step 2: Try to play your movie or TV show in Netflix again.