[Solved] How to Fix Microsoft Office “Error Code: 30068-39” on Windows 10

Microsoft Office users are encountering the Error code 30068-39 when installing Office 365 or Office 2016 on Windows 10 with older versions of Microsoft Office installed. The detailed error message as below:

Couldn’t stream Office
Sorry, we can’t find a required file. Please check that the installation source is reachable, then try again.
Go online for additional help.
Error Code: 30068-39 (2)

Couldn't stream Office. Sorry, we can't find a required file. Please check that the installation source is reachable, then try again. Go online for additional help. Error Code: 30068-39 (2)
Couldn’t stream Office. Sorry, we can’t find a required file. Please check that the installation source is reachable, then try again. Go online for additional help. Error Code: 30068-39 (2)

System restart required
Sorry, we ran into a problem. Please try again after restarting your computer.
Go online for additional help.
Error Code: 30068-39 (2)

System restart required. Sorry, we ran into a problem. Please try again after restarting your computer. Go online for additional help. Error Code: 30068-39 (2)
System restart required. Sorry, we ran into a problem. Please try again after restarting your computer. Go online for additional help. Error Code: 30068-39 (2)

Something went wrong
Sorry, we ran into a problem. Please try again after restarting your computer.
Go online for additional help.
Error Code: 30068-39 (2)

Something went wrong. Sorry, we ran into a problem. Please try again after restarting your computer. Go online for additional help. Error Code: 30068-39 (2)
Something went wrong. Sorry, we ran into a problem. Please try again after restarting your computer. Go online for additional help. Error Code: 30068-39 (2)

已拒绝访问安装源
很抱歉,访问所需的文件时遇到问题。请检查安装源是否具有正确权限,然后再试。
联机查找更多帮助。
错误代码:30068-39 (5)

已拒绝访问安装源。 很抱歉,访问所需的文件时遇到问题。请检查安装源是否具有正确权限,然后再试。 联机查找更多帮助。 错误代码:30068-39 (5)
已拒绝访问安装源。 很抱歉,访问所需的文件时遇到问题。请检查安装源是否具有正确权限,然后再试。 联机查找更多帮助。 错误代码:30068-39 (5)

需重启系统
很抱歉,遇到问题。请在重启计算机后重试。
联机查找更多帮助。
错误代码:30068-39 (2)

需重启系统。很抱歉,遇到问题。请在重启计算机后重试。联机查找更多帮助。错误代码:30068-39 (2)
需重启系统。很抱歉,遇到问题。请在重启计算机后重试。联机查找更多帮助。错误代码:30068-39 (2)

Something went wrong
Sorry, we ran into a problem.
Go online for additional help.
Error Code: 30068-4 (3)

Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code: 30068-4 (3)
Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code: 30068-4 (3)

Follow the below-recommended resolution methods to fix to error.

Content Summary

Solution 1: Uninstall using Office uninstall support tool
Solution 2: Enable Microsoft Office Click-to-Run Service
Solution 3: Fix System File Corruption using SFC and DISM command

Solution 1: Uninstall using Office uninstall support tool

Step 1: Press Windows key + R to open a Run box.

Step 2: Type appwiz.cpl and press Enter to open the Program and Features window.

Step 3: Locate the old version of Microsoft Office installation, right-click on it and choose Uninstall from the context menu.

Step 4: Follow the prompts to complete the uninstall steps.

Step 5: Restart your PC.

Step 6: Open the browser and go to Troubleshoot installing Office.

Step 7: Scroll down to the Problems while trying to install Office section. Click on the Download button to download the SetupProd_OffScrub.exe.

Click on the Download button to download the SetupProd_OffScrub.exe
Click on the Download button to download the SetupProd_OffScrub.exe

Step 8: Double-click on SetupProd_OffScrub.exe, click on the Install button and follow the on-screen prompts to remove any Microsoft Office-related remnant files.

Double-click on SetupProd_OffScrub.exe, click on Install button.
Double-click on SetupProd_OffScrub.exe, click on the Install button.

Step 9: Restart the PC.

Solution 2: Enable Microsoft Office Click-to-Run Service

Step 1: Press Windows key + R to open a Run box.

Step 2: Type services.msc and press Enter to open the Services console. If the UAC (User Account Control) prompt, click Yes to grant administrative privileges.

Step 3: Locate the Microsoft Office Click-to-Run Service. Right-click on it and click on Properties from the context menu.

Step 4: Select the General tab.

Step 5: Confirm that Startup type set to Automatic and click on Start button.

Microsoft Office Click-to-Run service set to Automatic startup and service started.
Microsoft Office Click-to-Run service set to Automatic startup and service started.

Step 6: Restart your PC.

Solution 3: Fix System File Corruption using SFC and DISM command

Step 1: Open command prompt with Run as administrator option.

Step 2: Enter sfc /scannow to start the SFC scanning.

Step 3: Restart the PC.

Step 4: Open command prompt with Run as administrator option.

Step 5: Enter the below command to start the DISM scanning.

Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth

Step 4: Restart the PC.

Alternatively, you can execute the DISM/Cleanup-Image tool in PowerShell with Run as administrator option.
Repair-WindowsImage -Online –CheckHealth
Repair-WindowsImage -Online –ScanHealth
Repair-WindowsImage -Online –RestoreHealth

Published by Thomas Apel

, a dynamic and self-motivated information technology architect, with a thorough knowledge of all facets pertaining to system and network infrastructure design, implementation and administration. I enjoy the technical writing process and answering readers' comments included.