Solved: How do I fix Fitbit device “Update Failed”?

Fitbit users encounter the update failed error when trying to update Fitbit devices. This update failed error reported on all variants of the Fitbit device as well as on Windows, macOS, Android, and iOS apps. Follow below solution steps to resolve update failed issue for Fitbit device.

Solved: How do I fix Fitbit device "Update Failed"?
Solved: How do I fix the Fitbit device “Update Failed”?

Content Summary

Potential Causes
Solution 1: Restart Fitbit device
Solution 2: Check Fitbit Server-side Issue
Solution 3: Charge to 100%
Solution 4: Correct Date and Time Settings
Solution 5: Connect to Wi-Fi network with 2.4GHz band
Solution 6: Unpair and Forget the Fitbit Device
Solution 7: Re-add Fitbit Device
Solution 8: Reinstall Fitbit App
Solution 9: Factory Reset the Fitbit Device
Solution 10: Use Another Device to Update the Fitbit Tracker
Solution 11: Create New Fitbit Account
Reference

Potential Causes

  • Incorrect date and time settings on the Fitbit device
  • Corrupted installation of the Fitbit app
  • Corrupted firmware of the Fitbit device

Solution 1: Restart Fitbit device

Step 1: Power off Fitbit device and your phone.

Step 2: Power on Fitbit device and wait till it is completely powered on.

Step 3: Power on your phone and open the Fitbit app to check if the update issue is resolved.

Solution 2: Check Fitbit Server-side Issue

Visit Fitbit Support on Twitter for any server-side technical issue.

Fitbit Support on Twitter
Fitbit Support on Twitter

Solution 3: Charge to 100%

Make sure Fitbit device is charged to 100% exactly.

Make sure Fitbit device is charged to 100% exactly.
Make sure Fitbit device is charged to 100% exactly.

Solution 4: Correct Date and Time Settings

Step 1: Exit the Fitbit app.

Step 2: Go to Settings > Date and Time.

Step 3: Disable Automatic Date & Time and Timezone.

Disable Automatic Date & Time and Timezone.
Disable Automatic Date & Time and Timezone.

Step 4: Change the date, time, and time zone as per your area. Check for Daylight Savings.

Step 5: Open the Fitbit app.

Step 6: Open the Today tab in the Fitbit app.

Step 7: Tap on the Profile Picture > Advanced Settings.

Step 8: Disable Set Automatically for time zone.

Step 9: Set the time zone as per your area which is matches to your phone’s time zone.

Step 10: Sync the Fitbit device and then restart your devices.

Step 11: Perform an update on Fitbit device.

Solution 5: Connect to Wi-Fi network with 2.4GHz band

Fitbit devices are known to have issues with the 5GHz band, it will be better to use a network with 2.4GHz band instead of 5GHz band. Avoid using the Bluetooth connection to sync between the Fitbit device and your phone/PC app.

Step 1: Disconnect your phone from the current Wi-Fi network.

Step 2: Restart your devices.

Step 3: Connect your phone and Fitbit device to another network or using hotspot of your phone.

Step 4: Update Fitbit device.

Solution 6: Unpair and Forget the Fitbit Device

Step 1: Exit the Fitbit app.

Step 2: Open Settings > Bluetooth.

Step 3: Tap on the Fitbit’s device name.

Step 4: Tap on Unpair or Forget this Device.

Tap on Unpair or Forget this Device.
Tap on Unpair or Forget this Device.

Step 5: Disable Bluetooth of the phone.

Step 6: Restart the Fitbit devices and phone.

Step 7: Enable Bluetooth of the phone and pair it with the Fitbit device.

Solution 7: Re-add Fitbit Device

Step 1: Open the Fitbit app on your phone.

Step 2: Tap on the Today tab.

Step 3: Tap on the profile picture.

Step 4: Tap on the problematic device.

Step 5: Tap on the Trash icon to remove the device. Follow the on-screen instruction to complete the removal process.

Tap on the Trash icon to remove the Fitbit device.
Tap on the Trash icon to remove the Fitbit device.

Step 6: Restart on your phone and Fitbit device.

Step 7: Open the Fitbit app on your phone and add the Fitbit device.

Solution 8: Reinstall Fitbit App

Step 1: Restart your phone.

Step 2: Go to Settings > Application Manager and tap on the Fitbit app.

Step 3: Tap on the Uninstall button.

Uninstall Fitbit app.
Uninstall Fitbit app.

Step 4: Restart your phone.

Step 5: Install the Fitbit app and sign-in.

Step 6: Power on Fitbit device and sync it to your phone.

Solution 9: Factory Reset the Fitbit Device

Step 1: Remove the Fitbit device from the Bluetooth settings of your phone, account and reinstall the Fitbit app.

Step 2: Open Settings of the Fitbit device > About > Factory Reset (or Clear User Data).

Factory reset Fitbit device.
Factory reset Fitbit device.

Step 3: Wait until the reset process to complete.

Step 4: Set up the Fitbit device as a new and then pair it with your phone.

Solution 10: Use Another Device to Update the Fitbit Tracker

Step 1: Download and install the Fitbit app from Microsoft Store on your PC.

Step 2: Open the Fitbit app and log in.

Step 3: Connect the Fitbit device with your PC using a USB cable.

Step 4: Click on the Check for Device Update button in the Fitbit app.

Check for Device Update button in the Fitbit app.
Check for Device Update button in the Fitbit app.

Solution 11: Create New Fitbit Account

Step 1: Remove the Fitbit device from your account.

Step 2: Reinstall the Fitbit app from your phone or PC.

Step 3: Reset the Fitbit device to the factory defaults.

Step 4: Use the Fitbit PC app to create a new account to sign-in the app.

Use Fitbit PC app to create a new account to sign-in the app.
Use the Fitbit PC app to create a new account to sign-in the app.

Step 5: Sync the Fitbit device to the PC.

Reference:

Fitbit Help > How do I change the time on my Fitbit device?
Fitbit Help > Why won’t my Fitbit device sync?
Fitbit Help > How do I update my Fitbit device?
Fitbit Help > Why can’t I update my Fitbit device?
Fitbit Community > Firmware update failed

Thomas Apel Published by Thomas Apel

, a dynamic and self-motivated information technology architect, with a thorough knowledge of all facets pertaining to system and network infrastructure design, implementation and administration. I enjoy the technical writing process and answering readers' comments included.