Solved: How do I fix Disney+ Hotstar Streaming Common Error Code Due to Network Problem or Geographic Restrictions

The major problem that happens to Disney+ Hotstar service is those common errors which pop up and disrupt the streaming experience. The detail of Disney+ Hotstar common error codes prompt while streaming as below:

Uh-oh, we cannot playback due to geographic restrictions. Disable VPN if its accidentally turned on.

Uh-oh, we cannot playback due to geographic restrictions. Disable VPN if its accidentally turned on.
Uh-oh, we cannot playback due to geographic restrictions. Disable VPN if its accidentally turned on.

Playback stream not available

Something went wrong. We are working on it. Please try again in a bit.

HP-4030: Content Unavailable. This content is currently not available in your region.

Content Unavailable. This content is currently not available in your region.
Content Unavailable. This content is currently not available in your region.

Your browser appears to be in Private Mode. Please turn off Private/Incognito mode and try again. If you are not in Private mode and seeing this error, please reach us at hellp@hotstar.com

Your browser appears to be in Private Mode. Please turn off Private/Incognito mode and try again. If you are not in Private mode and seeing this error, please reach us at hellp@hotstar.com
Your browser appears to be in Private Mode. Please turn off Private/Incognito mode and try again. If you are not in Private mode and seeing this error, please reach us at hellp@hotstar.com

DR-1100: Error playing this content due to DRM issues. Please try again.

This content playback is not supported on your device (DR-1101)

This content playback is not supported on your device (DR-1101)
This content playback is not supported on your device (DR-1101)

HWEB-1006: You seem to be offline. Please check your internet connection.

Sorry, more than one premium video is being requested from this account. Please close other videos and try again.

Sorry, more than one premium video is being requested from this account. Please close other videos and try again.
Sorry, more than one premium video is being requested from this account. Please close other videos and try again.

01008: There is a problem connecting to Hotstar service. Please try again.

PB-1415

Sorry, we are unable to serve your request at this time. Please try again later. [102100:45]

Sorry, we are unable to serve your request at this time. Please try again later. [102100:45]
Sorry, we are unable to serve your request at this time. Please try again later. [102100:45]

Sorry, we are unable to serve your request at this time. Please try again later. [102100:45]
Sorry, we are unable to serve your request at this time. Please try again later. [102100:45]

An error has occurred. Please check your internet connection and try again. [MN-1004]

An error has occurred. Please check your internet connection and try again. [MN-1004]
An error has occurred. Please check your internet connection and try again. [MN-1004]

MEDIA_ERR_NETWORK: Uh-oh, looks like something has gone wrong. Please check your network and retry!

MEDIA_ERR_NETWORK: Uh-oh, looks like something has gone wrong. Please check your network and retry!
MEDIA_ERR_NETWORK: Uh-oh, looks like something has gone wrong. Please check your network and retry!

Hotstar error 711.

Oops! An error has occurred. [DP-4040]

Oops! An error has occured. [DP-4040]
Oops! An error has occurred. [DP-4040]

Sorry, we are unable to serve your request at this time. Please try again later. [102100:45]

Follow below solution steps to resolve those Disney+ Hotstar common error codes.

Content Summary

Solution 1: VPN Service
Solution 2: Sign in with Valid Subscription
Solution 3: Use DRM Supported Device/App for Playback
Solution 4: Prevent Concurrent Steaming
Solution 5: Correct Date and Time Settings
Solution 6: Add the Program to Antivirus and Firewall Exception List
Solution 7: Temporary Disable or Uninstall Antivirus and Firewall Settings
Solution 8: Disable VPN or Proxy Service
Solution 9: Flush DNS Cache
Solution 10: Update Network Adapters Driver
Solution 11: Check Network Connectivity
Solution 12: Adjust Browser’s Settings
Solution 13: Delete Cookies and Clear Cache
Solution 14: Clear App Data and Reinstall App
Solution 15: Contact Disney+ Support

Solution 1: VPN Service

Disney+ Hotstar Premium Membership is only available in India at the moment, if you visit HotStar in a country other than India, you can’t open it because HotStar is copyright protected and has geographical restrictions You can try to view Hotstar outside of India using VPN service.

Solution 2: Sign in with Valid Subscription

DRM stands for Digital Rights Management. Disney+ Hotstar Premium content is DRM protected to ensure that the content cannot be copied, transferred or modified in any way. To view DRM protected content, you will need to have a valid subscription. Please check if you have signed in with correct subscriber credentials, check your subscription status in the My Account section.

Solution 3: Use DRM Supported Device/App for Playback

Playback Disney+ Hotstar streaming with device/app that supports DRM. Browser’s incognito or private mode will prevent Disney+ Hotstar from streaming DRM protected video in a secure environment, try to playback from a browser tab in standard mode.

Solution 4: Prevent Concurrent Steaming

Ensure that only one premium content stream is being accessed from your account, across devices. Log out from all devices to secure your account and get access to the content again. Close the earlier video if you were already streaming something, and refresh on your current device.

Solution 5: Correct Date and Time Settings

Step 1: Go to Settings > System > Date & Time.

Step 2: Set device time to Auto date & time.

Solution 6: Add the Program to Antivirus and Firewall Exception List

Step 1: Go to Start Menu and select the Control Panel.

Step 2: Click on Windows Defender Firewall.

Step 3: Click on Allow an app or feature through Windows Defender Firewall to open the Allowed App windows.

Click on Allow an app or feature through Windows Defender Firewall to open the Allowed App windows.
Click on Allow an app or feature through Windows Defender Firewall to open the Allowed App windows.

Step 4: Click on the Change Settings.

Step 5: Check the boxes next to the apps or programs you want to allow through Windows Firewall or network connections.

Check the boxes next to the apps or programs you want to allow through Windows Firewall or network connections.
Check the boxes next to the apps or programs you want to allow through Windows Firewall or network connections.

Step 6: Click OK to save the change.

Solution 7: Temporary Disable or Uninstall Antivirus and Firewall Settings

Step 1: Press Windows + I key to open the Windows Settings.

Step 2: Choose Update & Security.

Step 3: Click on Windows Security from the left pane.

Step 4: Click on Firewall & network protection.

Firewall & network protection
Firewall & network protection

Step 5: Click on Private network and toggle off Windows Defender Firewall section.

Toggle off Windows Defender Firewall for Private network and Public network
Toggle off Windows Defender Firewall for Private network and Public network

Step 6: Perform the same step for the Public network.

Solution 8: Disable VPN or Proxy Service

Disable any VPN or proxy that route your internet traffic outside of your current region and try Disney+ Hotstar again.

Solution 9: Flush DNS Cache

Step 1: Press Windows key and type Command Prompt.

Step 2: Right-click on the Command Prompt and choose Run as administrator option in the context menu.

Step 3: Type the following commands in the command prompt and press the Enter button after each command:
ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

netsh winsock reset

Flush DNS cache for Windows
Flush DNS cache for Windows

Step 4: Restart your PC.

Refer to this article for how to clear DNS cache on various Operating System.

Solution 10: Update Network Adapters Driver

Step 1: Press the Windows + “R keys to open the Run box.

Step 2: Type devmgmt.msc and click on the OK button.

Step 3: Expand Network adapters.

Step 4: Right-click on your network card and choose the Update driver option from the context menu.

Right-click on your network card and choose the Update driver option from the context menu.
Right-click on your network card and choose the Update driver option from the context menu.

Step 5: Click on the Search automatically for the drivers or Search automatically for updated driver software option.

Step 6: Windows will start to look for a newer version of the driver from the Internet. If available, you will be prompted about the same.

Step 7: If the newer version of the driver found, proceed with the installation.

Step 8: Restart your PC.

Solution 11: Check Network Connectivity

Step 1: Set your network settings to Automatic.

Step 2: Restart all home network equipment including the router.

Step 3: Improve your Wi-Fi signal or switch to a different internet connection instead of the Wi-Fi.

Step 4: Contact your ISP (Internet Service Provider).

Solution 12: Adjust Browser’s Settings

Step 1: Ensure that cookies are enabled on the browser in order to watch Disney+ Hotstar premium content.

Step 2: Use Disney+ Hotstar App instead of watching on the mobile browser.
Disney+ Hotstar Android App
Disney+ Hotstar iOS App

Step 3: Use the latest version of a supported desktop web browser instead of a mobile browser.

Support web browser and Disney+ Hotstar App
Support web browser and Disney+ Hotstar App

Step 4: Disable all browser’s extensions, add-ons, plugins, and ad blocker.

Solution 13: Delete Cookies and Clear Cache

Step 1: Open the browser and click on the three buttons on the top-right corner.

Step 2: Go to More Tools > Clear Browsing Data…

Step 3: Select the Time range to All time and click on the Clear data button to start to clear the cache and cookies that have corrupted.

Delete Cookies and Clear Cache
Delete Cookies and Clear Cache

Refer to this article for more the steps to delete temporary files and browser cache.

Solution 14: Clear App Data and Reinstall App

Step 1: Clear your downloads.

Step 2: Go to Settings > Apps > Hotstar > Clear cache > Clear Data > Force stop the app.

Step 3: Go to Settings > Storage & Memory > Cached Data > Clear cache.

Step 4: Delete the Disney+ Hotstar app.

Step 5: Restart the device.

Step 6: Install the Disney+ Hotstar app again.

Solution 15: Contact Disney+ Support

Contact Disney+ Support on Twitter @DisneyPlusHelp or @hotstar_helps.

Published by Thomas Apel

, a dynamic and self-motivated information technology architect, with a thorough knowledge of all facets pertaining to system and network infrastructure design, implementation and administration. I enjoy the technical writing process and answering readers' comments included.