Solved: How do I fix Cash App “Unable to sign in on this device” error?

Problem Symptom: Cash App is a simple, safe, and secure mobile app that allows users to send and receive money to each other. However, nowadays many people faced an error “Unable to Sign in on this device” show when trying to log in Cash App from their device. But you would not know why this type of error is visible to you.

  • Why is the Cash App unable to sign in on this device? How do I log out of my Cash App from another device?
  • How do I fix or solve the Cash App “unable to sign in on this device” error?
  • Why is Cashpapp “unable to log in on this device”?

The detailed error message is as below:

Unable to Sign in on this device. Please sign in to the app instead

Solved: How do I fix Cash App "Unable to sign in on this device" error?

Solved: How do I fix Cash App "Unable to sign in on this device" error?

Fixing the Cash App login error “Unable to sign in on this device” shouldn’t be a big deal. You can easily fix this error on your device by following the solution steps provided in this article. Here we are going to tell you about the possible thing that can happen.

Content Summary

Potential Causes
Solution 1: Enter correct login credentials
Solution 2: Sign out Cash App from all other devices
Solution 3: Execute forgot password
Solution 4: Signing in and out too fast
Solution 5: Don’t use public wifi connection or VPN
Solution 6: Change time zone
Solution 7: Check Cash App server status
Solution 8: Scan with Antivirus
Solution 9: Clear Cash App cache
Solution 10: Install or update Cash App to the latest version
Solution 11: Uninstall and Reinstall Cash App
Solution 12: Contact Cash App Customer Support

Potential Causes

There can be multiple reasons why the Cash App is showing the error unable to sign in on this device:

  • Entered incorrect login credentials.
  • Multiple different devices login detected because you have already logged in to your account on some other device.
  • Device infected by virus.
  • Weak or insecure network connection issue.
  • Cash App installed is outdated.
  • Violation Cash App policies.
  • Technical issue happens to the Cash App server.

Solution 1: Enter correct login credentials

Check and confirm that you have entered the correct login username and password of your Cash App account.

Solution 2: Sign out Cash App from all other devices

If you have logged into the Cash app on more than one device, you will get an error show that the Cash App is unable to sign in on this device. So if you are logged in on any other device, then you first log out the Cash App from another device. After that, you can easily login in Cash App from your device.

Solution 3: Execute forgot password

If you already forgot which device you have login before, then you can execute forgot password for the Cash App in your new device, set a new password. Your Cash App will be automatically logged out from other devices, and then you can easily login into your new device.

Solution 4: Signing in and out too fast

Cash App may not allow you to sign in on your device after a few times in the below circumstances:

Logging in and out of your Cash App account very quickly.

If you have multiple Cash App accounts, and you are login in and out to them using the same device very fast.

Wait a few hours or uninstall and reinstall Cash App to log in to your account again. You can also try to use another device to sign in to your Cash App account in the meanwhile.

Solution 5: Don’t use public wifi connection or VPN

If you are not at your home, and your device is connected to any open public WiFi, then it may also lead to different login issues in the Cash App. Try using a different Wi-Fi network or disabling Wi-Fi completely, switch to your mobile data.

If you have a VPN connection on, switch it off and make sure your device isn’t connected to a VPN. Cash App is only accessible in the US and UK. Hence, any Cash App login attempt will be blocked or fail if done from any other country.

Solution 6: Change time zone

If you are in another state or country, choose the location where you are, and try to log in to your Cash App account. Follow the steps below to change the timezone on your device.

For Android

Step 1: Go to the Settings > Date and Time.

Step 2: Uncheck the Use network-provided time zone or Use Automatic time zone option.

Step 3: Tap on the Time Zone option.

Step 4: Choose the correct time zone under the Region option.

For iOS devices

Step 1: Go to Settings > General > Date & Time.

Step 2: Turn off Set Automatically option.

Step 3: Tap the Time Zone and enter a city with the time zone that you need.

Solution 7: Check Cash App server status

It may be the case that the servers of the Cash App are down. Check the server status of the Cash App is to check the Down detector page of the Cash App.

Check Cash App server status

Solution 8: Scan with Antivirus

Many times a virus gets entangled in the device that you may have to face problems in logging in. Make sure no virus or bug is in your device which can cause the login to fail.

Solution 9: Clear Cash App cache

Step 1: Open Settings > Applications or Apps.

Step 2: Search for the Cash App and tap on it.

Step 3: Click on the Storage and Cache option.

Step 4: Tap on the Clear Cache option.

Note: These settings will slightly differ on different devices.

Clear Cash App cache

Solution 10: Install or update Cash App to the latest version

Cash App gets update quite often and every new update fixes some glitches and bugs in the previous version of the app. If you have not yet updated your Cash App, then update it now. To update the Cash App:

Step 1: Open the Google Play Store or App Store on your smartphone.

Step 2: Search for Cash App to check if there is any update available or not.

Step 3: If the update is available, then tap on the Update button.

Step 4: Try to sign in to your Cash App account.

Solution 11: Uninstall and Reinstall Cash App

Step 1: Press and hold the Cash App icon from the home screen.

Step 2: Tap on the Uninstall option.

Note: Before performing uninstallation of the Cash App, make sure you have all the required details to log in again.

Solution 12: Contact Cash App Customer Support

Cash App Customer Support is 24/7 accessible for quick assistance at your service.

You can contact Cash App support or Cash Support on Twitter.

Warning: Any staff of Cash App will never ask you to send them money, nor solicit your PIN or sign-in code outside the app.